Counter Associate

About the role

Counter Associate position with PSE Group, a nationwide team of coatings specialists offering a wide range of coatings solutions to enhance customer productivity, improve quality, and reduce material cost. The role involves customer service, counter sales, paint mixing, inventory reconciliation, and supporting the outside sales team within a store environment focused on automotive and specialty coatings and associated products and equipment. PSE Group includes brands such as Painters Supply & Equipment Co, Nyquist Paints, FAMIS, Aerocoat Source, ABC Autobody Color, Auto Paint Supply, Carolina Automotive Refinish Supply, Charlottesville Automotive Refinish Supply, Golden Isles Paint & Supply, Interbay Coatings, ProWood Finishes, RMS Pro Finishes, Specialty Coatings Inc., Strand’s Industrial Coatings, United Sales Company, and Wyrick Company.

Responsibilities

• Performs customer service activities including receiving and entering of telephone orders, answering questions, and tracking order status and product shipments
• Performs counter sales serving in-store customers
• Mixes paint and prepares customer orders for delivery/pick-up (aprons and gloves provided)
• Reconciles inventory and stocks merchandise in store
• Provides sales support to outside sales team
• Maintains customer records and files, including accurate account setup and pricing
• Prepares paint orders, including mixing, utilizing standard formulas and custom formulas
• Cleans and maintains all areas and equipment as assigned; ensures maintenance of mixing equipment as needed
• Conducts self in a professional manner to ensure customers’ quality and service expectations are met
• Maintains Color Room records including non-conformance report, tint usage, can usage, mis-tints, etc. and performs necessary inventory transfers
• Possesses full knowledge to perform duties of other role functions as assigned
• Assists with inside customer service as needed, including servicing customers and/or processing their orders
• Answers incoming telephone calls in a professional manner, answers all inquiries and/or takes customer orders
• Properly disposes of waste materials and product in compliance with Company and Governmental regulations

Requirements

• High School Diploma/GED required
• Clean driving record and valid license
• Ability to lift at least 50 lbs.
• Tolerable to the smell of paint
• Must submit to a drug screen and meet acceptable Motor Vehicle Report requirements upon hiring

Qualifications

• 1+ year(s) of Customer Service, Inside Sales, or Counter Sales preferred
• Team player with great customer service skills

Benefits

• 401(k) program with company match
• Medical, Dental and Vision coverage for full‑time employees
• Company‑paid life and disability insurance
• 3 weeks Paid Time Off
• Great work environment with career advancement opportunities

Schedule

Weekends off; Weekday schedule 8am‑5pm.