Counter Associate

About the role

This position will be responsible for performing customer service activities within a store environment, selling product to walk-in customers and proactively calling preferred end-user customers. This role involves heavy focus on automotive and specialty coatings as well as associated products and equipment.

Responsibilities

• Performs customer service activities including receiving and entering of telephone orders, answering questions, and tracking order status and product shipments
• Performs counter sales serving in-store customers
• Mixes paint and prepares customer orders for delivery/pick-up (aprons and gloves provided)
• Reconciles inventory and stocks merchandise in store
• Provides sales support to outside sales team
• Maintains customer records and files, including accurate account setup and pricing
• Prepares paint orders, including mixing, utilizing standard formulas and custom formulas
• Clean and maintain all areas and equipment as assigned; ensures maintenance of mixing equipment as needed
• Conducts self in professional manner to ensure customers’ quality and service expectations are met
• Maintains Color Room records including non-conformance report, tint usage, can usage, mis-tints, etc. and perform necessary inventory transfers
• Full knowledge to perform duties of other role functions as assigned
• Assist with inside customer service, as needed, including servicing customers and/or processing their orders
• Answers in-coming telephone calls in a professional manner, answers all inquiries and/or take customers orders
• Properly dispose of waste materials and product in compliance with Company and Governmental regulations

Requirements

• High School Diploma/GED required
• 1+ year(s) of Customer Service, Inside Sales, or Counter Sales preferred
• Team player with great customer service skills
• Clean driving record and valid license
• Ability to lift at least 50 lbs.
• Tolerable to the smell of paint
• Candidates must submit to a drug screen and meet acceptable Motor Vehicle Report requirements upon hiring process

Benefits

• Weekends off
• Weekday schedule 8am-5pm
• 401(k) program with company match
• Generous benefits package for full time employees: Medical, Dental and Vision
• Company paid life and disability insurance
• 3 weeks Paid Time Off
• Competitive compensation program