Counselor - Outreach Specialist (SSP IB)

About the role

The Office of Student Outreach provides comprehensive services to prospective students, current students, staff, faculty, and members of the community-at-large seeking University information or services concerning outreach, pre-admission advising, transfer credit evaluation and financial aid. This position conducts a full range of enrollment services activities.

Responsibilities

• Conduct on- and off-campus pre-admission advising appointments regionally and out-of-area as needed
• Participate in on- and off-campus events
• Conduct advising and promotional visits to high schools and community colleges with corresponding reports of prospect generation and conversion from prospect to applicant, acceptance and enrollment from said schools
• Represent all University programs (both academic and co-curricular) through presentations and workshops
• Track student interactions
• Represent the University at college fairs, counselor conferences, at other events, and in professional organizations
• Deliver presentations, college fairs, workshops and other educational services from campus partners/departments (i.e. SEAS, EOP, academic programs, etc.) designed to encourage and facilitate college admissions and enrollment
• Input information into Salesforce on all student interactions including phone calls, in person and online appointments, emails, and all other contact
• Extract and review lists of students for proactive outreach during the recruitment cycle
• Develop and sustain relationships with high schools and community colleges by being conversant in the University's academic and extracurricular opportunities, being data informed, and projecting a positive professional demeanor and appearance
• Serve as a resource for students, schools, and community-based organizations and conduct ongoing communication (direct mail; electronic, telephone) with prospects, applicants, and admitted students
• Occasional visits will be made to select territories in Southern California, including but not limited to the regions of Pasadena, San Bernardino, Ontario, Riverside (Inland Empire), Los Angeles, Orange and San Diego counties
• Provide accurate, ethical, and up to date pre-admission and initial financial aid advising
• Exhibit cultural competency as well as sensitivity to those from diverse economic backgrounds
• Maintain familiarity with, and effectively communicate CSUEB marketing messages and craft communications conforming to the University's message platform, Enrollment Services communication plans, and in keeping with the University communication style guide
• Regularly and accurately reference and apply EM policies and procedures
• Actively problem-solve and employ appropriate independent judgment in dealing with those inquiring
• Know, embrace, and effectively communicate the CSUEB marketing platform
• Communicate the benefits of a CSUEB education

Qualifications

• Minimum Qualifications: Equivalent of one (1) year of experience in professional Student Services work at the entry trainee level. Equivalent amounts of graduate level job-related education may be substituted for the required experience.
• Education: Equivalent to graduation from a four-year college or university in one of the behavioral sciences, public or business administration, or a job-related field.
• Additional specialized experience during which the applicant has acquired and successfully applied the knowledge and abilities shown above may be substituted for the required education on a year-for-year basis.

Skills

• Working knowledge of the methods and problems of organization and program management
• Research and interviewing techniques
• Principles of individual and group behavior

Benefits

Cal State East Bay offers a broad range of benefits that includes medical, dental, vision, retirement (CalPERS), 401k, 457, 403(b), dependent and health care reimbursement accounts, life insurance, vacation and sick, 14 paid holidays, one personal holiday and tuition fee waiver. For more information on the benefits program, please visit our benefits website. The CSU Total Compensation Calculator demonstrates the significance of our benefits package.