Counselor Case Manager, Mobile Crisis

About the role

Lutheran Social Services of Illinois (LSSI) is seeking a full-time Mobile Crisis Counselor Case Manager to provide intensive short-term services to ensure stabilization for individuals in psychiatric crisis.

Responsibilities

• Screen children and adults for psychiatric hospitalization and facilitate hospitalization at the location of need.
• Provide crisis counseling and coordination to help stabilize current psychiatric crises.
• Maintain client records in the electronic health record in accordance with licensure and accreditation standards.
• Demonstrate professional, positive behavior and carry out responsibilities with integrity.
• Treat clients, families, other LSSI workforce members, and collaborative organizations or individuals with dignity, respect, honesty, and fairness.

Requirements

• Bachelor’s degree in social work, counseling, or related field required.
• Master’s degree in social work, counseling, or related field preferred.
• Criminal background check and DCFS clearance required.
• Certification in IM CAT and/or IM CANS required.
• Completion of HFS trainings (de-escalation, Crisis Safety Planning, Mobile Crisis) required.
• Trained and proficient in the use of electronic health care record required.
• Demonstrated ability and experience working with clients in the community.
• Demonstrated ability to communicate in a clear, comprehensible manner, both verbally and in writing.
• Excellent organization, presentation, and PC/computer skills, including experience using Microsoft Office (Outlook, Teams, Word, Excel, PowerPoint) and other related software.
• Valid driver’s license, in good standing for the state of residency required.
• Access to reliable transportation required.
• Valid IL statutory minimum liability insurance coverage, bodily injury, and property damage required.

Qualifications

• Experience working with clients in the community.
• Ability to communicate clearly, both verbally and in writing.
• Proficiency in Microsoft Office and other related software.

Skills

• Effective communication skills.
• Ability to maintain confidentiality.
• Knowledge of mental health crisis intervention techniques.
• Ability to work independently and as part of a team.

Benefits

• On-demand flexible paydays through Dayforce Wallet.
• Competitive salary based on relevant education, experience, and licensure ($25-$27 hourly).
• Comprehensive benefits package for full-time employees, including healthcare insurance, up to 26 days of paid time off per calendar year, 11 paid holidays, sick time, 403(b) plan, Employee Assistance Program, and flexible hours.