Counselor - Advocate - Specialist (HS/Equivalent or Bachelor's) Claiborne, Cocke, Hamblen, & Sevier

About the role

We’ve been waiting for someone like you! If you’re ready to make a real impact in your community and begin or grow your career in mental health and social services, the McNabb Center offers a wide variety of rewarding opportunities in East Tennessee.

Responsibilities

• Provide advocacy, referral, linkage to services, and ongoing follow-up based on client goals
• Support child development, family well-being, child abuse prevention, and victim recovery
• Conduct home visits, help clients navigate services, and maintain documentation
• Use lived experience with mental health or substance use to support others in recovery
• Lead groups, provide mentorship, and promote client empowerment
• Work in collaboration with clinical teams to deliver recovery-focused services
• Provide direct care in 24/7 staffed residential treatment programs
• Monitor client safety, conduct intakes, facilitate psychoeducational groups
• Perform safety checks, maintain client belongings, and promote a therapeutic environment
• Serve as the first point of contact for calls to Outpatient Services
• Manage clinic schedules and provide appointment reminders
• Support staff in maintaining productivity and compliance with procedures
• Maintain and update medical charts, scan records, and manage intake logs
• Verify client insurance, co-pays, and benefits documentation within EMR systems
• Conduct home visits, help clients navigate services, and maintain documentation

Requirements

• Counselors & Advocates (Non-Residential): High School diploma or Bachelor’s degree
• Patient Support Specialists: High School diploma or equivalent
• Residential Counselors: High School diploma or Bachelor’s degree
• Customer Service & Benefits Specialist: High School diploma or equivalent

Qualifications

• Counselors & Advocates (Non-Residential): Experience in mental health or social services
• Patient Support Specialists: Lived experience with mental health or substance use in recovery
• Residential Counselors: Experience in mental health or substance use in recovery
• Customer Service & Benefits Specialist: Experience in customer service and administrative tasks

Benefits

Available for 2nd and 3rd shifts

Pay

• Counselors & Advocates (Non-Residential): $17.21 - $19.35/hour
• Patient Support Specialists: $17.93/hour
• Residential Counselors: $17.21 - $19.35/hour
• Customer Service & Benefits Specialist: $17.11/hour

Schedule

• Shift-based schedules including evenings, nights, weekends, and holidays
• Available for PRN (as-needed) positions

Location

Claiborne County, TN
Cocke County, TN
Hamblen County, TN
Sevier County, TN

General Requirements & Additional Information

• Driver’s license and reliable personal transportation required for most roles
• F-Endorsement license may be required for positions involving client transport
• PRN (as-needed) positions available for flexibility
• Salaries are based on education, experience, certification, and client population served
• Job is contingent upon clean drug screen, background check, and driving record
• Additional background checks may be required for certain programs

Equal Opportunity Employer

The McNabb Center is an Equal Opportunity Employer. The Center provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.