Counselor- (A-CSS)

Behavioral Health Network (BHN) is a leading statewide provider of behavioral health services and a Certified Great Place to Work. Since 1938, BHN has helped individuals, families, and communities thrive through compassionate, high-quality care and support.

About the role

Join our Adult Community Crisis Stabilization (A-CCS) team and help advance our mission of empowering people to live healthier, more fulfilling lives.

Responsibilities

• Provide direct, person-centered counseling and daily support to individuals receiving services within Adult Community Crisis Stabilization (A-CCS).
• Complete admissions and discharges and contribute to clinical assessments, individualized action plans, safety plans, crisis planning, aftercare plans, and referrals using the least restrictive and most appropriate treatment response.
• Assess and communicate individuals’ needs, mental status, social functioning, and level of risk while supporting stabilization, recovery, and a safe transition back to the community.
• Build supportive relationships with individuals and collaborate with families, significant others, community providers, and other members of the care team as appropriate.
• Facilitate therapeutic activities and psychoeducational groups during each assigned shift and provide services that support individuals’ daily needs, comfort, and treatment goals.
• Use respectful, trauma-informed behavioral interventions and consult with supervisory and clinical staff regarding behavioral challenges, treatment needs, safety concerns, and discharge planning.
• Maintain required staffing and safety standards, including completing scheduled safety checks and responding appropriately to crises, emergencies, and changes in an individual’s condition.
• Complete accurate and timely electronic documentation, including intake materials, collateral contacts, DAP and progress notes, aftercare plans, discharge summaries, program logs, data collection, and other required records.
• Help maintain a clean, orderly, welcoming, and safe program environment and promptly communicate maintenance, housekeeping, supply, or environmental concerns.
• Participate in staff meetings, supervision, required training, and professional development; follow BHN, CBHC, OSHA, Human Rights, compliance, confidentiality, and safety requirements; and perform other assigned duties.

Requirements

• High school diploma or GED required; bachelor’s degree preferred. Equivalent relevant experience in a behavioral health setting may be considered.
• At least one year of experience in the human-services field, preferably within behavioral health, crisis stabilization, residential services, or a related setting.
• Knowledge of and strong motivation to work with individuals experiencing behavioral health challenges and acute stabilization needs.
• Ability to establish rapport with individuals, families, significant others, and community providers while maintaining professional boundaries and confidentiality.
• Strong interviewing, observation, risk-awareness, documentation, verbal communication, and written communication skills.
• Ability to facilitate groups and respond calmly and effectively to behavioral challenges, stressful situations, trauma, grief, and crisis-related needs.
• Excellent organization, time-management, follow-through, and problem-solving skills, including the ability to manage interruptions and competing priorities.
• Ability to work collaboratively as part of a multidisciplinary team, seek supervision appropriately, receive feedback, and complete assigned responsibilities reliably.
• Comfort using computers, electronic health records, agency communication systems, and standard office technology; bilingual Spanish skills preferred.
• Ability to work the assigned essential-staff schedule and meet the physical requirements of the role, including standing, walking, and lifting or carrying up to 20 pounds, with or without reasonable accommodation.

Benefits

• Purpose-Driven Work – Make a meaningful impact in the lives of individuals, families, and communities throughout Western Massachusetts.
• Professional Growth – Access ongoing training, mentorship, career development, and advancement opportunities across one of the region's largest behavioral health organizations.
• Supportive Team Culture – Join a collaborative workplace guided by our HEART values: Humanity, Empowerment, Accountability, Respect, and Teamwork.
• Stability & Opportunity – Build your career with a well-established organization serving Western Massachusetts since 1938.
• Comprehensive Benefits – Generous PTO, 403(b), educational assistance, medical, dental, vision, employee assistance programs, and more.
• Certified Great Place to Work – Work for an organization recognized for creating a positive and engaging employee experience.

Pay

$22.00-$25.00/hr