Counsel, Compliance

Job Description

Provide guidance and advice to internal stakeholders (e.g., Finance, Digital Experience, Customer Experience Strategy & Operations, and Product teams) on consumer-facing regulatory matters, including compliance with the Telephone Consumer Protection Act (“TCPA”), CAN-SPAM Act, Fair Credit Reporting Act (“FCRA”), Fair Debt Collection Practices Act (“FDCPA”), Unfair and Deceptive Acts and/or Practices (“UDAAP”) laws, and related state laws (collectively “Consumer Laws”). Identify potential risks for mitigation; remain current on relevant laws and regulations, guidelines, and best practices, and provide updates to relevant stakeholders as needed.

Develop action plans to address risk and comply with new legal requirements in the Consumer Laws space. Translate legal requirements into functional business requirements and assist impacted teams with implementation.

Update existing internal policies and procedures addressing compliance with Consumer Laws and communicate updates to impacted teams across the organization.

Develop and lead training sessions regarding Consumer-Law-related topics.

Review consumer complaints regarding Consumer Laws, perform root cause analysis, and identify potential business improvements related to consumer complaints.

Provide legal analysis of legislative, regulatory, and advocacy materials in support of Government Affairs activities.

Core Responsibilities

Provides legal counsel regarding Consumer Laws. Dispenses legal knowledge and expertise impacting business operations. Works closely with consumer-facing management and staff.

Performs legal research when and as necessary to resolve complex legal issues and determine the appropriate course of action regarding a particular issue/case. Consults with and supervises outside counsel to develop legal strategies and resolve issues in routine matters.

Operates with a moderate level of supervision with no direct management responsibilities.

Carries out/performs duties consistent with strategic plans and directives as determined by more senior level management and attorneys.

Consistent exercise of sound judgment and discretion in all matters.

Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) and overtime as necessary.

Other duties and responsibilities as assigned.

Qualifications

Requires minimum 4–6 years of legal experience at a large firm, government agency, or corporation in a regulatory or compliance role.

Knowledge of and experience with US federal and state Consumer Laws, including the TCPA, CAN-SPAM Act, FCRA, FDCPA, and UDAAP laws. Knowledge of and experience with US federal and state Consumer Law regulators, including, for example, the Federal Trade Commission, Consumer Financial Protection Bureau, and state attorneys general.

Ability to think strategically to analyze and resolve issues proactively, independently, effectively, and efficiently and to build collaborative relationships with senior management, business leaders, legal, and others, while managing shifting priorities.

Exceptional organizational skills, problem-solving abilities, and attention to detail.

Proficient in leveraging technology and AI-powered tools to enhance legal research, compliance monitoring, and day-to-day workflows.

Forward-thinking mindset with a demonstrated ability to streamline processes, identify automation opportunities, and drive operational efficiencies within a legal or compliance function.

Clear, concise, and persuasive oral and written communicator.

Member of a state bar in good standing, with the ability to obtain a limited in-house bar license in Pennsylvania.