Correspondent Quality Support Analyst

Analyze Closed Loan Files

Analyze closed loan files post-purchase for onshore and offshore teammates to validate compliance with pre-purchase investor, legal, compliance, and company guidelines. Over and above quality assurance reviews, provide additional support to the Operations team to ensure consistency between campuses.

Essential Duties And Responsibilities

• Ensure quality and consistency for all Correspondent teammates, vendors, and sites either through post-purchase analysis sampling of loans purchased or process improvement efforts.
• Reports findings/deficiencies as needed, using clear and concise language.
• Participate in occasional training updates for Operations staff and provide feedback to Operations staff during monthly Quality Assurance calls.
• Validate information entered into Lending Space is accurate, findings are valid, and documentation present is acceptable/sufficient.
• Identify patterns in errors/deficiencies before they become trends and escalate as needed to applicable management.
• Mentor and train peers in areas of relative strength.
• Generate reports to assist with Operations production/monitoring as needed.

Qualifications

• High School Diploma or equivalent education and work-related training with 2+ years of experience working with mortgage loan procedures and documents and/or quality assurance.
• Strong written and verbal communication skills.

Preferred Qualifications

• Bachelor's Degree in business-related field, or equivalent education and related training.
• 4+ years of experience in a finance or mortgage-related field.
• Demonstrated proficiency using Black Knight Lending Space platform and Compliance Ease.

Pay

The annual base salary for this position is $54,000 to $65,000.

Benefits

All regular teammates (not temporary or contingent workers) working 20 hours or more per week are eligible for benefits, though eligibility for specific benefits may be determined by the division of Truist offering the position. Truist offers medical, dental, vision, life insurance, disability, accidental death and dismemberment, tax-preferred savings accounts, and a 401(k) plan to teammates. Teammates also receive no less than 10 days of vacation (prorated based on date of hire and by full-time or part-time status) during their first year of employment, along with 10 sick days (also prorated), and paid holidays. For more details on Truist’s generous benefit plans, please visit our Benefits site. Depending on the position and division, this job may also be eligible for Truist’s defined benefit pension plan, restricted stock units, and/or a deferred compensation plan.

General Description

As you advance through the hiring process, you will also learn more about the specific benefits available for any non-temporary position for which you apply, based on full-time or part-time status, position, and division of work.

EEO Statement

Truist is an Equal Opportunity Employer that does not discriminate on the basis of race, gender, color, religion, citizenship or national origin, age, sexual orientation, gender identity, disability, veteran status, or other classification protected by law. Truist is a Drug-Free Workplace.