Quality Support Analyst

Key Responsibilities

• Provide day-to-day support for enterprise quality applications, tools, and processes.
• Serve as a primary point of contact for quality-related system inquiries, issues, and enhancement requests.
• Partner with Quality, Manufacturing, Engineering, and Technology teams to identify and resolve system and process issues.
• Affiliate with the administration, maintenance, and continuous improvement of quality solutions and related workflows.
• Support quality reporting, dashboards, and analytics by validating and analyzing quality data.
• Maintain data quality and assist in ensuring the accuracy, consistency, and integrity of quality-related information.
• Gather and document business requirements for quality process and technology improvements.
• Afford support for testing, validation, and deployment of system enhancements and process changes.
• Create and maintain process documentation, user guides, and training materials.
• Support audit readiness through accurate documentation, reporting, and system controls.
• Participate in cross-functional projects focused on quality, operational efficiency, and digital transformation initiatives.

Qualifications

• Required: Bachelor's degree in Information Systems, Business, Quality, Engineering, Manufacturing, Data Analytics, or a related field, or equivalent experience.
• Required: 2+ years of experience supporting business applications, quality systems, manufacturing operations, or related business processes.
• Required: Experience analyzing data and developing reports to support business decision-making.
• Required: Strong problem-solving and analytical skills.
• Required: Ability to communicate effectively with both technical and business stakeholders.
• Required: Experience gathering requirements and supporting process improvement initiatives.
• Preferred: Experience supporting Quality Management Systems (QMS) or other enterprise business applications.
• Preferred: Experience working within manufacturing environments.
• Preferred: Knowledge of quality processes, corrective actions, audits, and continuous improvement methodologies.
• Preferred: Familiarity with ERP, MES, PLM, or other manufacturing-related platforms.
• Preferred: Experience supporting system implementations, upgrades, or enhancement projects.