Correctional Account Coordinator

About the role

At Seven Corners, we work as a team to solve problems, drive innovation, and enhance our customer experience. Our Correctional Account Coordinator is focused on maintaining operational efficiency and customer experience within our government programs, specifically our Seven Corners Health Care Solutions. With a forward-thinking customer focus, the Coordinator will schedule medical appointments, coordinate health records and claims for inmates within institutional facilities.

Responsibilities

• Maintain extensive knowledge of operational service level agreements and contract requirements to ensure contractual compliance.
• Facilitate daily coordination of scheduling for patients and outside providers for seamless coordination of care.
• Work closely with authorization codes to ensure accurate numbers are input into member notes.
• Maintain all case documents to ensure a comprehensive and detailed source of information for all parties involved in the case.
• Provide quality customer service to members, including sharing claim status with members and outside providers to ensure transparency and a quality experience.
• Maintain professional relationships with key staff and providers.
• Demonstrate multi-tasking and the ability to thrive and be proactive in a fast-paced environment.

Requirements

• An associate degree in any field.
• Unceasing curiosity and a forward-thinking customer focus.
• High level of understanding of medical scheduling and claims processing.
• Ability to build, foster, and maintain productive relationships to meet and achieve contracted goals.
• Highly organized with the ability to prioritize time and tasks to meet contractual agreements.
• Ability to quickly pivot and adopt new ways of doing business with a customer-first focus.