Corporate Wellness Specialist

About the role

The Corporate Wellness Specialist position is foundational to Pyramid Healthcare's Mission, which is to provide excellent customer service to those in need in order to produce a healthy and engaged workforce. This role is remote but requires travel across Pennsylvania.

Responsibilities

• Establish and maintain positive, professional relationships with clients
• Provide excellent customer service consistently with ability to anticipate client needs
• Effectively manage caseload of Corporate Clients, including:
• Managing onboarding/off-boarding of clients
• Maintaining a constant awareness of the status of the contract (e.g., renewal dates, included services, #sessions, coverage, up-to-date contact info)
• Clearly communicating the scope of services to Corporate Clients
• Work alongside Corporate Clients to strategize and effectively communicate and promote the benefit to all staff to ensure healthy program activity
• Generate quarterly/annual program activity reports
• Have basic knowledge of HR-related functions in areas of: Employee relations, performance issues, policy development in areas that apply to EAP, employee engagement, organizational culture, and wellness
• Lead and coordinate projects including, but not limited to: Training opportunities for corporate clients, client service development
• Maintain a positive attitude with clients, vendors, colleagues and management team, consistently promoting our Core Values
• Exercise discretion and maintain confidentiality with regard to all company information
• Complete all required trainings as designated by the company and accreditation/licensing entities

Qualifications

• Education, Licensure, & Experience: Post-secondary education preferred or equivalent experience. Additional HR-related education/HR certifications area plus. Proficient with Microsoft Office.
• Job Knowledge, Skills, & Abilities: Must exhibit excellent oral and written communication skills to ensure superior service delivery to clients. Strong, well-developed ability to analyze and creatively solve problems in order to meet clients' needs. Exhibit high level of professionalism demonstrated in ability to establish and maintain strong relationships with corporate and individual clients, vendors, and colleagues. Must be proficient in time and priority management. Ability to learn and adapt to new processes and technologies. Ability to handle a crisis and/or potential risk situation and react appropriately. A working knowledge of federal and state standards as well as regulating body and compliance standards.

Physical Demands

This position requires adequate confidential, stationary workspace with the use of a standing desk or sitting at a desk. Use of a headset, monitor, keyboard, and mouse are required for all duties.

Work Environment

This position is primarily remote, with the exception of biweekly full staff meetings in the office. This position will require some travel. This position will be scheduled based on operational need & will be required to provide own transportation.

Total Rewards

• Medical, Dental, and Vision Insurance
• Flexible Spending Accounts
• Life Insurance
• Paid Time Off
• 401(k) with Company Match
• Tuition Reimbursement
• Employee Recognition Programs
• Referral Bonus opportunities
• And More!

To learn more about Pyramid Healthcare, and how you can achieve personal and professional growth, visit us at: https://bit.ly/Pyramid-Careers.

Pyramid Healthcare, Inc. is proud of its diverse workforce, and is an Equal Opportunity Employer.