Corporate Vice President, Finance Process Excellence Lead

About the role

The role is the first Lead of the Process Excellence and Knowledge Management Office within Finance, focusing on building out the function and ensuring Finance's processes and knowledge are documented, organized, and accessible.

Responsibilities

• Build and lead the Process Excellence & Knowledge Management Office
• Define process and knowledge management strategies and success metrics
• Operationalize the PE&KM practice operating model, including taxonomies, governance standards, templates, and accountability frameworks
• Hire, onboard, and develop the PE&KM team
• Build credibility and adoption of process and knowledge management practices across Finance
• Incorporate external benchmarks, industry best practices, and emerging trends in process and knowledge management
• Own the Process Diagnostic and Documentation Function
• Translate process diagnostic findings into clear, business-facing improvement recommendations
• Engage and advise stakeholders
• Own the Knowledge Management Function
• Own Finance's knowledge asset repository
• Establish governance standards covering taxonomy, version control, and content lifecycle management
• Define and monitor KM effectiveness metrics
• Champion a knowledge-sharing culture and shift norms toward shared institutional access
• Identify AI-powered KM capabilities and ensure Finance's knowledge assets are structured to support integration

Requirements

7–12 years in business process management or operational excellence with ownership of complex, cross-functional process improvement programs.

Background in management consulting or a similar environment requiring structured problem-solving, stakeholder influence, and delivery without direct authority is a meaningful asset.

People leadership, including developing and managing junior practitioners.

End-to-end process diagnostic and documentation experience: current-state mapping through opportunity identification and business communication.

Familiarity with AI and digital tools relevant to process and knowledge management and applications in a large enterprise.

Financial services industry experiences preferred.

Experience designing or leading a knowledge management program, including knowledge capture frameworks, taxonomy development, and repository governance preferred.

Skills and Capabilities

• Expert-level BPM methodology proficiency applied pragmatically in large, complex organizations.
• Rigorous analytical skills: process mapping, gap analysis, root cause identification, and opportunity sizing.
• Strong facilitation and communication skills, including translating process findings into clear recommendations for senior audiences.
• Ability to influence and build credibility in a matrixed environment without reliance on hierarchy.
• Proficiency in process documentation tools and techniques (SIPOC, value stream mapping, swimlane mapping) and supporting technologies.
• Comfort building structure and standards in an environment where neither previously existed.
• Experience with team-building and org design in a new or growing function, including resource planning and developing junior talent.
• Knowledge of information architecture principles including enabling both human access and AI-readiness of organizational knowledge assets a plus.