Corporate Travel Consultant - After Hours

Summary

The Emergency Service Travel Specialist provides after hours services for Fox World Travel clients, both domestically and internationally. The individual in this role is knowledgeable in all facets of business travel and provides excellent customer service to both internal and external customers.

Essential Duties and Responsibilities

• Work a flexible schedule, including evenings, overnights, weekends, and holidays.
• Ensure optimum customer service is provided through effective use of computer systems and positive telephone techniques.
• Anticipate client needs and act on special requests.
• Maintain awareness and adherence to clients' procedures, programs, and policy guidelines.
• Maintain high level of competency on Travelport+/Smartpoint GDS.
• Provide specialized services to VIP clients.
• Assist in transitioning new team members.
• Strive for continual improvement through training and constructive feedback.
• Other duties, projects, and alternate assignments as determined by business need.

Qualifications

• 3-plus years related Business Travel experience OR equivalent combination of education and experience preferred.
• Exceptional customer service skills.
• The ability to work evenings, overnights, weekends, and holidays as scheduled.
• GDS proficiency required, Travelport+/Smartpoint preferred.
• Strong verbal and written communication, interpersonal, and organizational skills.
• A friendly and professional demeanor.
• Skilled in usage of a personal computer and various software packages.

Benefits

Competitive wages, flexible time off (vacation, sick, personal), FAM Adventure Bucks, remote/hybrid work, a full benefit package including medical, dental, vision, long-term disability, company-sponsored life insurance and short-term disability, tuition reimbursement, 401(k) contributions, and a fully engaged leadership team dedicated to treating associates as part of the Fox Family!