Corporate Trainer (Healthcare)

About the role

UNITE HERE HEALTH serves 200,000+ workers and their families in the hospitality and gaming industry nationwide. Our Trainer position works closely with department leadership to identify training needs and develops and maintains training materials and tools for staff.

Responsibilities

• Partners with department leadership to identify opportunities for refresher training, program, and project training
• Works with QA to track and trend QA performance and trends to identify training gaps and areas for operational improvement
• Analyzes training needs, creates and delivers training programs
• Maintains existing database (BLC) for the tracking, reporting, and analyzing of the program
• Designs and delivers multi-media training programs to suit various audiences, including procedure manuals and guides in addition to handouts and visual materials for quick reference
• Presents information using a variety of instructional techniques or formats such as role playing, simulations, team exercises, group discussions, lectures, etc.
• Sets goals and achieve measurable results
• Contributes ideas to plans and achieving department goals
• Exemplifies the Fund’s BETTER Values and Professional Effectiveness Dimensions in contributing to a respectful, trusting, and engaged culture of diversity and inclusion
• Performs other duties as assigned within the scope of responsibilities and requirements of the job

Qualifications

• 2 - 3 years of direct healthcare training experience minimum
• Working knowledge and experience in analyzing training needs, creating and delivering training programs (e.g. On-the-Job, Classroom, Videoconference, etc.), and measuring corresponding ROI
• Experience working in a customer service environment preferably in the healthcare delivery or medical insurance industry
• Experience administering Learning Management Systems (LMS) using a variety of training tools, techniques, and technology to promote trainee retention
• Bachelor's degree in Business, Healthcare or related field or equivalent work experience required
• Preferred: Certification in Corporate Training
• Advanced level Microsoft Office skills (PowerPoint, Word, Outlook)
• Intermediate level Microsoft Excel skills
• Intermediate level system(s) skills in Captivate or similar software
• Advanced level skills in Member Services systems (HRTLink, BIT, Pulse/Connect, etc.)
• Preferred fluency (speak and write) in Spanish

Skills and abilities

• Advanced level Microsoft Office skills (PowerPoint, Word, Outlook)
• Intermediate level Microsoft Excel skills
• Intermediate level system(s) skills in Captivate or similar software
• Advanced level skills in Member Services systems (HRTLink, BIT, Pulse/Connect, etc.)
• Interpersonal, training and presentation skills
• Communication skills
• Multi-task and project management skills
• Analytical, critical thinking and problem solving skills
• Ability to create a learning environment
• Ability to adapt to various learning styles
• Ability to interact with staff at all levels of the organization

Benefits

• Medical
• Dental
• Vision
• Paid Time-Off (PTO)
• Paid Holidays
• 401(k)
• Pension
• Short- & Long-term Disability
• Life
• AD&D
• Flexible Spending Accounts (healthcare & dependent care)
• Commuter Transit
• Tuition Assistance
• Employee Assistance Program (EAP)