Corporate Trainer
Sales Training Development
Partner with Sales Leadership and subject matter experts to design, develop, and continuously improve new hire onboarding, continuing education, product knowledge, sales methodology, customer experience, and leadership development programs for the Direct Sales organization.
Training Delivery
Deliver engaging instructor-led, virtual, field-based, and blended learning programs that develop consultative selling skills, product knowledge, objection handling, customer communication, and sales effectiveness.
Field Coaching & Observations
Conduct regular ride-alongs, field observations, side-by-side coaching, and mentorship sessions with Direct Sales Representatives and Sales Leaders. Provide timely, actionable coaching that reinforces classroom learning and improves field performance.
Leadership Development
Partner with Direct Sales leaders to strengthen coaching effectiveness, performance management, onboarding consistency, and leadership capabilities through formal training and ongoing mentorship.
Performance Support
Identify knowledge, skill, and behavioral gaps through observations, performance data, and leader feedback. Recommend and deliver targeted learning solutions that improve sales performance, quality, customer experience, and business results.
Assessment & Evaluation
Measure learning effectiveness through assessments, coaching observations, field performance metrics, and participant feedback. Continuously refine training programs based on results and evolving business needs.
Training Documentation & Reporting
Maintain accurate training records, attendance, coaching documentation, certifications, and learning metrics. Provide reporting and recommendations to leaders regarding training effectiveness and performance trends.
Continuous Learning
Stay current on fiber technology, products, competitive offerings, sales strategies, adult learning principles, and industry best practices to ensure training remains relevant and impactful.
Cross-Functional Collaboration
Partner with Learning & Development, Operations, Marketing, Product, Contact Center, and Field Operations leaders to ensure consistent messaging, processes, and customer experience across the organization.
Business Support
Assist with the design, development, and delivery of training programs for Inside Sales, Contact Center, and Field Operations teams as organizational priorities require.