Corporate Trainer

About the role

Cognizant Trainers play an important role within the Program, having a critical effect on operations. They provide front-line direction and support to live support agents and/or rider support agents while ensuring quality service is provided during every rider, driver, or dispatch interaction.

Responsibilities

• Learn and maintain an extensive amount of knowledge regarding the client’s policies, processes, and philosophy.
• Act and serve as the primary point of contact for subject matter experts and support staff with training.
• Provide positive performance feedback and/or behavior concerns during the training period to leadership.
• Promote the professional and personal development of individual team members by demonstrating a positive work ethic/attitude and commitment to achieving the best possible outcomes.
• Bring in-depth training knowledge and a thoughtful understanding when participating in client meetings.
• Collaborate with the client on training and updates to ensure processes are aligned across the team.

Requirements

• Basic knowledge of Google Suite (sheets, slides, docs, drive).
• Ability to use spreadsheet applications to maintain/develop operational reporting.
• Exceptional time management, organizational, and prioritization skills to complete work in a timely manner.
• Ability to work a variety of shifts including days, evenings, overnight, and holidays.
• Excellent written and verbal skills.
• At least 2 years in a training role (remote or in person).
• Strict adherence to company philosophy and mission statement.
• Comfortable with a rapidly changing environment, adapting to changes as they come.
• Strong problem-solving skills and excellent attention to detail.
• Proficient in content creation and delivery across the organization.

Qualifications for Internal Hires

• Successful completion of 90-day probationary period.
• No Attendance Occurrences/write ups or disciplinary action within the last 90 days.
• Meet or Exceed existing Performance, Service Level Agreements (SLA), and Quality Assurance Standards.

Benefits

• Medical/Dental/Vision/Life Insurance.
• Paid holidays plus Paid Time Off.
• 401(k) plan and contributions.
• Long-term/Short-term Disability.
• Paid Parental Leave.
• Employee Stock Purchase Plan.

About Us

Cognizant is one of the world's leading professional services companies, transforming clients' business, operating, and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build, and run more innovative and efficient businesses. Headquartered in the U.S., Cognizant is a member of the NASDAQ-100 and one of Forbes World’s Best Employers 2024, consistently listed among the most admired companies in the world.