Corporate Security Incident Response Supervisor, Amazon Corporate Security, Business Assurance Center

About the role

Amazon Corporate Security’s (ACS) mission is to deliver a safe and secure workplace for all Amazonians. The Business Assurance Center (BAC) supports this mission by providing 24/7 global security operations center (GSOC) services to roughly 500k global corporate customers, serving as a single point of intake for corporate physical security issues worldwide.

The BAC is looking for talented supervisors to support our rapidly growing GSOC program. A successful candidate will have a strong track record of personnel management and driving positive service relationships among a diverse group of internal stakeholders. Success in this role will require knowledge of physical security systems and processes, flexibility, bias for action, and a wide range of technical and interpersonal skills.

Due to applicable export control laws and regulations, candidates must be a U.S. citizen or national, U.S. permanent resident (i.e., current Green Card holder), or lawfully admitted into the U.S. as a refugee or granted asylum.

Responsibilities

• Monitor physical security incident response activities across all team members, ensuring quality service delivery and stepping in when needed to guide response actions.
• Manage all personnel aspects of an assigned team, from performance management to team growth and development.
• Facilitate a collaborative, employee-focused environment that prioritizes growth and development while maintaining a high-performance bar.
• Oversee the drafting and publication of written products and communications, including the editing and quality management of all written products.
• Manage competing priorities, including concurrent security events, by directing and allocating personnel resources, and escalating to managers and stakeholders as necessary.
• Manage Service Level Agreements (SLAs) to ensure consistent service delivery.
• Proactively identify risks and areas for improvement.

Qualifications

• Bachelor's degree or equivalent
• 3+ years of operations personnel management experience in a high-volume, high-intensity environment such as a physical security operations center, call center, or crisis management/emergency response center.
• Experience with verbal and written communication skills with an ability to remain calm, focused, and professional in high-stress situations.
• Experience managing a diverse team comprised of junior-level personnel.
• Writing skills to include drafting, editing, and publishing written products such as incident reports, messaging products, and security alerts.
• Experience with coaching direct reports for both performance and development.

Preferred Qualifications

• Advanced education/certification in the fields of emergency management, physical security management, project management, or related disciplines.
• Experience with access control and CCTV systems such as C*Cure, Lenel, or Avigilon.
• Demonstrated ability to quickly collect and analyze data necessary to brief leaders on important, time sensitive security issues.
• Demonstrated experience investigating error, developing root cause analysis, reporting findings, and proposing solutions.

Benefits

Amazon offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave.

Pay

The base salary range for this position is $60,700.00 - $106,100.00 USD annually. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location.

Schedule

This is a shift-based role within a 24/7 operation. You may be expected to work evenings, holidays, and weekends.