Incident Response Specialist, Amazon Corporate Security

Amazon Corporate Security’s (ACS) mission is to deliver a safe and secure workplace for all Amazonians. The Business Assurance Center (BAC) supports this mission by providing 24/7 global security operations center (GSOC) services to roughly 500k global corporate customers, serving as a single point of intake for corporate physical security issues worldwide.

About the role

The BAC is looking for talented incident response specialists to support our rapidly growing GSOC program. A successful candidate will have a strong track record of managing physical security incidents, writing detailed reports, coordinating with response stakeholders, and driving positive service relationships among a diverse group of stakeholders and customers. Success in this role will require flexibility, bias for action, and a wide range of technical and interpersonal skills. Time management and continuous task prioritization is crucial to delivering support services in this dynamic, fast-paced environment.

Responsibilities

• Directly manage physical security incidents worldwide, working with response stakeholders and notifying key partner teams.
• Coordinate with internal team members to ensure the effective triage and escalation of security incidents.
• Draft written products and emergency communications with a high level of accuracy and detail.
• Navigate a suite of technical resources to retrieve information and create reports in support of incident and crisis management activities as directed.
• Participate in drills and table-top exercises, recommending improvements to BAC practices.

A day in the life

As an Incident Response Coordination Specialist, you will work within a team of specialists to manage physical security incidents worldwide. New hires must be able to navigate policies and procedures, and make sound decisions in the absence of guidance, escalating to team leaders when necessary. You must obsess over our customers, triaging and responding to their physical security needs. This is a shift-based role within a 24/7 operation. You may be expected to work evenings, holidays, and weekends.

About the team

Our team is dedicated to supporting new members. We have a broad mix of experience levels and tenures, and are committed to building an environment that celebrates knowledge sharing and mentorship. We care about your career growth as a passionate learner who is motivated to take on challenges. Our team values work-life harmony. Availability for the GSOC’s 24/7/365 operation is often imperative to maintaining proficiency in this role, and we understand that striking a healthy balance between your personal and professional life is crucial to your happiness and success at Amazon.

Qualifications

Basic Qualifications

• 2+ years of experience related to emergency management, GSOC operations, or other physical security management roles in a high-volume, high-intensity environment.
• Experience managing physical security incidents and crises.
• Experience with verbal communication skills with an ability to remain calm, focused, and professional in high-stress situations.
• Experience with writing to include drafting, editing, and publishing written products such as incident reports, messaging products, and security alerts.
• Ability to quickly collect and analyze data necessary to brief stakeholders on important, time-sensitive security issues.

Preferred Qualifications

• Bachelor’s degree/certification in the fields of emergency management, security management, project management, business continuity, or related disciplines.
• Experience with access control and CCTV systems such as C*Cure, Lenel, or Avigilon.
• Experience in emergency preparedness, developing and/or participating in incident response trainings and table-top exercises.

Benefits

Amazon offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at amazon.jobs/en/benefits.

Pay

USA, VA, Arlington - 23.41 - 41.00 USD hourly. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location.

Schedule

This is a shift-based role within a 24/7 operation. You may be expected to work evenings, holidays, and weekends.