Corporate Mortgage Loan Administration Specialist I

Glacier Bancorp, Inc. (GBCI) is a regional bank holding company providing commercial banking services in 80 communities through 129 banking offices in Montana, Idaho, Colorado, Utah, Washington and Wyoming.

About the Role

The Mortgage Loan Admin Specialist I position is responsible for initiating third party service orders on mortgage loans, ordering and managing appraisal orders through receipt, and reviewing and processing disclosures within established guidelines. This role involves extensive contact with customers, vendors, and bank staff, as well as regular communication with the Mortgage Loan Admin Supervisor to suggest operational improvements as needed.

This is a Corporate position which may be located in an available bank division across our nine-state footprint in AZ, CO, ID, MT, NV, TX, UT, WA, or WY.

The entry rate for this position is $16.78+/hour (calculated for Kalispell, MT). All compensation offers are analyzed individually and take into consideration multiple factors including but not limited to geographic location, years of experience, and educational background.

WA Applicants ONLY:
Spokane, WA range $18.74 to $28.11 an hour.
Wenatchee, WA range $19.00 to $28.51 an hour.

Responsibilities

• Order Desk:
  • Order third party services on mortgage loans including: certificate of eligibility on VA loans, condo documents, tax transcripts, title commitment, VOE/VOI/VOA, flood certificate, case numbers, payoffs on VA IRRRL loans, CAIVRS, and homeowners' insurance policies.
• Appraisal Desk:
  • Order appraisals and manage the order and follow-up as needed.
  • Deliver a copy of the appraisal to the applicant within the required time frame.
  • Perform limited review on appraisals as required.
• Disclosure Desk:
  • Disclose initial mortgage loan disclosures promptly and accurately.
  • Ensure all required product, regulatory, and state disclosures are included in disclosure packages.
  • Ensure appropriate disclosures and notices are issued within regulatory timeframes.
  • Verify fee and loan information for accuracy at the time of disclosure.
  • Request additional information/documentation as needed.
  • Maintain consistent and thorough communication with all involved parties including internal and external customers and staff in a professional, courteous, and friendly manner.
  • Remain current on loan programs and lending (federal and state) regulations as well as all compliance and bank policies.
  • Ensure all disclosure requirements are complete within Federal Time Limitations.
  • Maintain contact with government agencies and investors to determine changes in requirements and products.
  • Regularly participate in educational offerings from FHA, FNMA, FHLMC, VA, MI companies, etc., to keep current and aware of changes.

Requirements

• High School Diploma or GED (required).
• 1 year of clerical, banking, or customer service experience (required).
• Beginner-level computer experience (e.g., Microsoft Word, Excel, Outlook) and the ability to learn additional computer applications.
• Ability to multi-task and handle complex tasks efficiently with strong organizational skills.
• Strong analytical skills and attention to detail.
• Must comply with all company policies and procedures and all applicable laws and regulations, including but not limited to, the Bank Secrecy Act, the Patriot Act, and the Office of Foreign Assets Control.
• Must complete assigned online training courses and achieve a passing score by the due date.
• Capable of regular, reliable, and timely attendance.
• Capable of interacting calmly and professionally with a variety of people from diverse backgrounds at various levels within and outside of the organization.
• Must be trustworthy and possess a significant level of credibility, discretion, and diplomacy.
• Must be a team player with a passion for customer service and a proven ability to build rapport and work effectively with employees at all levels of the organization.

Additional Requirements

• Travel: Occasional travel required (less than 10 days per year) by automobile (as driver and passenger), commercial airlines, rental vehicles, and public transportation, and be able to lodge in public facilities.
• Working Conditions:
  • Environment: Indoors, a climate-controlled shared work area.
  • Noise Level: Minimal noise.
  • Lifting: Sedentary work: Exerting up to 10 pounds of force occasionally and/or negligible amount of force frequently or constantly to lift, carry, push, pull, or otherwise move objects.
• Vision: Close visual acuity to prepare and analyze data and figures, view a computer terminal, and read the computer screen, printed materials, and handwritten materials.
• Physical Activities:
  • Daily: Fingering (picking, pinching, typing), Repetitive Motion (substantial movements of the wrists, hands, and/or fingers).
  • Infrequent - rare: Balancing, Climbing, Crawling, Crouching, Feeling, Grasping, Kneeling, Lifting, Pushing, Pulling, Stooping.

Benefits

• Extensive benefits package including medical, dental, vision, and life insurance.
• Retirement plan including employer match and profit sharing.
• Paid vacation, holiday, and sick leave.
• Health savings account option and Employee Assistance Program (EAP).
• Health rewards program.
• 401(k) and Profit-Sharing plans.
• Short and long-term disability benefits.
• Education and training benefits.
• Discounts on banking products and services.
• Generous Paid Time Off (PTO) plan and paid holidays. PTO accruals begin at .0745 per hour worked for part-time employees up to a maximum accrual of 240 hours per year for certain full-time employees. PTO accruals depend on position, status (full-time or part-time), and years of experience.
• Most full-time employees are offered 6 paid holidays, and part-time employees are offered pro-rated paid holidays. Employees in Utah and Nevada may be eligible for pay for certain state-recognized holidays.

Pay

Starting salary is dependent upon relevant experience and may vary based on the geographic location of the position.

• Entry rate: $16.78+/hour (calculated for Kalispell, MT).
• Spokane, WA range: $18.74 to $28.11 an hour.
• Wenatchee, WA range: $19.00 to $28.51 an hour.