Commercial Mortgage Loan Administration Specialist

About the role

Wells Fargo is seeking a Commercial Mortgage Loan Administration Specialist to join their Tax and Escrow Team as a part of Corporate Investment Banking Lending Operations (CIBLO).

Learn more about their career areas and lines of business at wellsfargojobs.com.

Responsibilities

• Review and clear escrow analysis exceptions before making the escrow analysis live.
• Process tax and insurance refunds via check or wire through Cash Workflow.
• Open ticket requests with the tax vendor for duplicate payments, refund status inquiries, and related items; forward real estate tax bills, PILOT bills, sewer and water bills, and other applicable documentation.
• Generate and send letters to borrowers or asset managers, including escrow analysis, pay direct, non-escrow payment of delinquent tax, paid under protest, unsecured tax bill requests, tax shortfall requests, tenant pay, zero tax report, agency check to borrower, and related correspondence.
• Manage a commercial property tax portfolio of escrowed and non-escrow loans.
• Monitor and pay property taxes in advance of the due date.
• Review tax reports and resolve exceptions in a timely manner.
• Process the Daily Tax Disbursement File as needed.
• Respond to customer, team member, and vendor requests for information.

Requirements

• 2+ years of Transactions and Processing experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education.

Desired Qualifications

• Experience with commercial lending operations and/or commercial mortgage servicing.
• Experience reviewing tax reports and resolving related exceptions.
• Experience analyzing and processing information in a high-volume operational environment.
• Excellent attention to detail with a focus on accuracy, documentation quality, and timely follow through.
• Ability to organize work, prioritize competing deadlines, and manage multiple tasks with limited direction.
• Effective verbal and written communication skills with the ability to respond professionally to customers, team members, and vendors.
• Ability to work independently while collaborating with internal partners to resolve issues and support business needs.