Corporate IT Automation Engineer

About the role

We are building a modern, automation-first Corporate IT function. The Corporate IT Automation Engineer will replace repetitive, manual IT work with reliable automated workflows and AI agents.

Responsibilities

• Identify high-volume, repetitive IT processes and automate them end to end.
• Design and ship workflow automation across the IT service management platform (Jira Service Management).
• Build integrations between systems (ITSM, IdP, HRIS, endpoint management, and SaaS apps) using APIs, webhooks, and iPaaS / orchestration tooling.
• Stand up and maintain self-service capabilities so employees can resolve common requests without a human in the loop.
• Define and track automation KPIs and report progress to IT leadership.
• Build, evaluate, and maintain AI agents for IT use cases such as intent classification, ticket sizing, auto-response drafting, triage and assignment, knowledge-base curation, and stale-ticket management.
• Mentor and uplevel the team, coaching existing systems administrators in scripting, version control, API usage, and automation design.
• Own the lifecycle of automations and agents, ensuring they are dependable in production.

Requirements

• 5+ years in IT engineering, systems administration, DevOps, or IT automation, with a track record of eliminating manual work through automation.
• Strong scripting and programming skills (Python and/or Bash) and fluency working with REST APIs, webhooks, and JSON.
• Hands-on experience with an ITSM platform - Jira Service Management a hard requirement - including workflow and automation configuration.
• Experience administering or integrating core SaaS IT systems: Google Workspace a hard requirement and Cloud Identity for identity and access - Okta a hard requirement - , and endpoint/MDM tooling.
• Demonstrated experience building with AI — LLM APIs, prompt engineering, and ideally agentic or RAG-based applications.
• Hands-on experience with Google Cloud Vertex AI hard requirement for building, deploying, and operating AI/agent workloads.
• Experience with workflow orchestration / iPaaS tooling (n8n, Zapier, Tines, or equivalent).
• Ability to mentor peers and communicate technical concepts to non-technical stakeholders.

Nice to Have

• Experience in a high-growth SaaS or technology company.
• Familiarity with infrastructure-as-code and CI/CD concepts applied to IT automation.
• Exposure to data tooling (SQL and a data warehouse such as BigQuery) for reporting and agent context.
• Relevant certifications (Google Cloud, Google Workspace, Okta, JSM).
• Experience standing up or contributing to an Automation Center of Excellence.

What You'll Get

• A remote-first work environment.
• Unlimited vacation in most of our locations.
• Great benefits including health, dental, vision and savings plan.
• Perks such as training reimbursement, WFH reimbursement, and more.
• Diverse and dynamic teams with challenging and exciting work.
• An opportunity to have a real impact on our business.
• A great range of social activities (both in person and virtual).
• Employee referral program.

Why Join Tempo?

• Impact: Work on meaningful products that empower enterprise users and improve productivity.
• Innovation: Be part of a culture that values creativity and innovation, with opportunities to make a real impact.
• Collaboration: Join a supportive, collaborative UX team that values openness, communication, and a continuous learning environment.
• Growth: Opportunities for professional development, including conferences, courses, and mentorship.