Corporate Credit & Collections Representative

Key Responsibilities

• Proactively contacting clients via phone and email to collect outstanding debts by monitoring overdue accounts, using computers and various reports.
• Negotiating the development, setup, and follow-up on payment plans for delinquent accounts.
• Updating and reconciling customer files to ensure accurate invoicing and payment posting.
• Addressing customer questions regarding invoices, credits, or account discrepancies.
• Preparing reports on account status and aging receivables for management.

Key Qualifications & Skills

• Education: High school diploma or equivalent required; some college preferred.
• Experience: Must have five years or more experience in commercial credit and collections.
• Writing Skills: Communicating effectively & professionally in writing.
• Technical Skills: Proficiency in MS Office (Word & Excel).
• Compliance: Knowledge of regulations regarding debt collection.

Minimum Job Requirements

• Accountability: Ability to accept responsibility and account for his/her actions.
• Active Listening: Ability to actively attend to, convey and understand the comments and questions of others.
• Assertiveness: Ability to act in a self-confident manner to facilitate completion of a work assignment or to defend a position or idea.
• Self-Motivated: Ability to actively drive oneself to set and achieve goals through initiation, resilience and goal-oriented planning.
• Communication: Strong communication and negotiation skills are a must, along with telephone etiquette for professional interactions.
• Writing Skills: Communicating effectively & professionally in writing.
• Customer-Oriented: Ability to take care of the customers’ needs while following company procedures.
• Honesty / Integrity: Ability to be truthful and be seen as credible in the workplace while following company policies and procedures.
• Organized: Possessing the trait of being organized or following a systematic method of performing and completing a task.
• Problem-Solving: Ability to find a solution for or to deal proactively with work-related problems.
• Time Management: Ability to utilize the available time to organize and complete work within deadlines for oneself and the department.