Corporate Compliance Coordinator

About the role

The Corporate Compliance Coordinator serves as an investigator for approximately 50% of the role and provides support for other Corporate Compliance responsibilities, including programmatic audits, corrective action monitoring, and the daily operations of the Corporate Compliance department. The role reports to the Director of Corporate Compliance and operates in a hybrid model requiring some in-person work for investigations, audits, and team meetings.

Responsibilities

• Serve as the assigned investigator for compliance complaints, allegations, and incidents.
• Manage assigned investigations from intake through closure, including reviewing initial concerns, defining scope, and developing an investigation plan.
• Conduct timely, objective, and thorough interviews with staff, managers, clients/consumers, family members, and other relevant parties.
• Collect, review, and analyze records, policies, correspondence, system information, and other relevant evidence to establish facts.
• Maintain organized, confidential, and complete investigation files, including interview notes, evidence, case activity, and supporting documentation.
• Evaluate available information, identify factual findings, and prepare clear, well-supported investigation reports and closure summaries.
• Communicate investigation status and findings to Compliance leadership and coordinate referrals, corrective actions, and other follow-up as directed.
• Track investigation deadlines, outcomes, and recurring issues to support timely case resolution, trend analysis, and prevention efforts.
• Conduct Corporate Compliance programmatic audits in accordance with the Compliance audit plan.
• Ensure implementation of regulatory corrective actions, including collaborating with program staff to develop Plans of Corrective Action (POCAs) in response to audits and allegations.
• Identify documentation trends and support ongoing performance improvement efforts.
• Support agency staff in regulatory interpretation.

Core competencies

• Demonstrated interpersonal skills working with people at all organizational levels.
• Ability to manage multiple projects simultaneously and work independently.
• Capacity to handle and communicate sensitive information with tact and discretion.
• Creative problem-solving with a solutions-oriented mindset.
• Ability to stay on task in a fast-paced environment.
• Excellent communication, planning, and tracking skills.

Education

• BA/BS required.
• MS/MA/MPA/LCSW/LMSW preferred.
• OMH and OPWDD approved Incident Special Investigations Training for Justice Center reportable incidents preferred (not required).

Experience

• At least 1–3 years of prior healthcare compliance experience in adult/children services programs.
• Prior experience conducting workplace, healthcare compliance, incident, or regulatory investigations, including interviewing witnesses, reviewing evidence, and writing investigation reports.
• Experience with programmatic auditing preferred.
• Prior experience in interpretation of regulation and/or policy development and implementation preferred.
• Knowledge of OPWDD/OMH/DOHMH/OCFS/ACS regulations.
• Ability to work independently and on teams in a fast-paced environment.
• Proven analytical and critical thinking skills.
• Ability to travel to Agency sites as needed for programmatic audits, interviews, evidence collection, and other investigative activities.
• Experience using Lean Six Sigma tools and concepts for Quality Improvement.
• Ability to articulate the Agency’s philosophy, mission, and goals to varied audiences.
• Ability to interview a variety of managers, employees, consumers, and their families.
• Ability to write reports, business correspondence, and procedures for a wide audience.
• Ability to respond to inquiries or complaints, including sensitive and confidential matters, from consumers, managers, employees, regulatory agencies, arbitrators, union representatives, vendors, or applicants.
• Ability to effectively present information to consumers and leadership staff in verbal and written formats.
• Ability to recognize the need for confidentiality and maintain such confidences.

Computer skills

• Knowledge of personal computers, standard software, and database management.
• Intermediate proficiency in Microsoft Office Suite.
• Ability to quickly adapt to Agency computer applications.

Work environment and physical effort

• Noise level and hazards are consistent with an office, education, rehabilitation, industrial, workshop, or health-related environment.
• Role requires sitting approximately 75% of the time and standing approximately 25% of the time.
• Hybrid position with some in-person work at an Agency office location and some remote work.