Corporate and Government - Operation Processor

About the role

This role supports the Corporate and Government Claims Processing team and is responsible for investigating and resolving billing dispute claims for corporate and government cardholders. The individual will review new dispute cases, apply Visa and Mastercard regulations to determine claim outcomes, analyze supporting documentation, and manage claims through resolution.

Responsibilities

• Review new dispute cases and apply Visa and Mastercard regulations to determine claim outcomes
• Analyze supporting documentation and manage claims through resolution
• Review claim activity and handle merchant responses
• Contact customers to obtain additional information when needed
• Prepare claim-related correspondence
• Manage multiple priorities to ensure processing timeframes are met
• Work across several systems while balancing new case intake with follow-up work on existing claims

Requirements

• High school diploma or equivalent
• Four years or more of operations services related work experience

Skills

• Knowledge of products, services, terminology, procedures, and systems related to assigned area, as well as applicable laws and regulatory requirements
• Proven commitment to high quality customer service
• Ability to work well with external and internal customers
• Good time management skills to maximize production and execution of tasks in a fast-paced environment
• Good understanding and knowledge of internal policies and procedures within Operations Services and enterprise wide
• Physical requirements could include lifting trays of work, pushing carts of work, standing or sitting for extended periods of time, and repetitive motions
• Ability to identify, analyze, and resolve exceptions through data interpretation
• Strong PC skills
• Good verbal and written communication skills

Location expectations

This role requires working from a U.S. Bank location three (3) or more days per week.

Benefits

• Healthcare (medical, dental, vision)
• Basic term and optional term life insurance
• Short-term and long-term disability
• Pregnancy disability and parental leave
• 401(k) and employer-funded retirement plan
• Paid vacation (from two to five weeks depending on salary grade and tenure)
• Up to 11 paid holiday opportunities
• Adoption assistance
• Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law

Pay

The salary range reflects figures based on the primary location, which is listed first. The actual range for the role may differ based on the location of the role. Pay range: $20.00 - $24.38 per hour.