Corporate Accounts Receivable Specialist

At American Packaging Corporation (APC), you’ll find the packaging career you’ve been looking for. With a focus on employee growth, we offer competitive salaries, excellent benefits, 401(k) plans, and tuition reimbursement programs. APC is the leading flexible packaging converter in North America, recognized as a “Best of the Best” in the Best Workplaces in the Americas awards for 12 consecutive years. We foster diversity and inclusion while continuously improving our internal operations to engage top talent and drive shared success.

About the role

The Accounts Receivable & Collections Specialist is responsible for managing the aged report and securing outstanding payments. This role requires an assertive yet professional communicator who can mitigate financial risk, resolve billing discrepancies, and maintain strong customer relationships while protecting the company's cash flow.

Responsibilities

• Portfolio Management: Review accounts receivable aging report weekly to identify unpaid, delinquent, or high-risk accounts.
• Proactive Collection: Initiate contact with customers regarding past-due invoices via phone, email, and customer portals.
• Account Reconciliation: Reconcile complex customer accounts to ensure issues are resolved.
• Customer Account Maintenance: Process and maintain customer account requests, including new customer setups, updates to existing customer information, credit reference requests, and other account-related changes.
• End of Month Procedures: Send monthly aged receivables to National Account Managers.
• Additional Support Responsibilities:
  • Cross-train to support Center of Excellence locations as needed, including assistance with customer invoicing and cash posting.
  • Support department projects and process-improvement initiatives as assigned.

Requirements

• Education and/or Experience:
  • Bachelor's degree in accounting or related field from a four-year college or university; or
  • Associate degree in accounting or related field plus 2 years of experience; or
  • Equivalent combination of education and experience.
• Language Skills:
  • Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
  • Ability to write routine reports and correspondence.
  • Ability to speak effectively before groups of customers or employees.
• Mathematical Skills:
  • Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume.
  • Ability to apply concepts of basic algebra and geometry.
• Reasoning Ability:
  • Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
  • Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
• Other Skills & Abilities:
  • Reliability: punctual and consistent attendance.
  • Accuracy: uncompromised attention to detail.
  • Communication Skills: proficient in conveying technical information to internal/external customers and employees at all levels.
  • Conflict Resolution: ability to address and resolve disputes professionally.
  • Independence: ability to work autonomously.
  • Multitasking: manage multiple projects, priorities, and deadlines.
  • Organizational skills: strong ability to organize tasks and workflows.
  • Professionalism: maintain a professional demeanor in all interactions.
  • Teamwork: collaborate effectively with all employees.
  • Proficiency in MS Office products, including Excel.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Frequently required to sit and use hands to finger, handle, or feel objects, tools, or controls.
• Occasionally required to reach with hands and arms, stand, walk, stoop, kneel, crouch, crawl, and climb or balance.
• Regularly required to hear.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• The noise level in the work environment is usually moderate.

Benefits

• Competitive salaries
• Excellent benefits package
• 401(k) plan
• Tuition reimbursement programs