Corporate Account Manager

About the role

Eagle Fire Inc., established in 1987, provides comprehensive fire protection services including fire sprinkler systems, life safety services, special hazards systems, fire alarm services, access control systems, fire protection systems management, and fire extinguisher sales and service. We cater to commercial, industrial, government, and mercantile facilities.

Responsibilities

• Initiates, proposes and closes on inspection, service, large contract and monitoring sales, maintaining a suitable backlog of work proportional to existing service capacity and staffing.
• Actively pursues new customer opportunities through calling efforts, group presentations, and introductory correspondence.
• Prepares, oversees and coordinates the timely preparation of all proposals for large contracts, high-profile customers, and multiple location accounts, including negotiated retro-fit/new construction projects within assigned area, ensuring uniform compliance with Company policy, procedure, and financial objectives.
• Maintains and stores sales documentation in database as required.
• Tracks and reports sales as required by the VP of Sales and Operations.
• Participates in pre-job start-up meetings to ensure compliance with completion of proposed work and prepares change order quotations as necessary.
• Fulfills follow-up on change order quotations to ensure timely acceptance.
• Acts as the primary contact with corporate account customers, resolving service issues, identifying opportunities for expanded services, and ensuring overall satisfaction with delivered services.
• Supports and follows up with field personnel regarding the preparation of cost estimates, proposals, submittals, drawings, and other materials directly related to the delivery of services to the customer.
• Works cooperatively with the sales and marketing, technical support, and inspection departments and related personnel on the delivery of services.
• Works cooperatively with service departments and related personnel on the delivery of services.
• Handles each transaction in a way that positively spreads our Company’s reputation.
• Expected to keep our word 100% of the time and work every day until our obligations are met.
• Completes continuing education necessary to maintain current certifications and/or licenses as required for position.

Job Specifications

• Practical knowledge of fire protection codes and standards.
• Able to read and interpret construction documents and shop drawings.
• Provides quality customer service.
• A self-starter with the ability to work alone.
• Excellent organizational skills.
• Valid driver’s license and acceptable driving record.
• Able to lift and move objects weighing up to 50 pounds, work from heights above 10 feet, and work in confined areas.
• Able to lift, crouch, reach, handle, push, and pull.
• Able to drive a vehicle.
• Able to travel out of town.
• Able to sit for long periods of time.
• Able to use a telephone, computer, and other office equipment.
• Able to work in extremely cold and extremely hot temperatures.
• Able to work while exposed to loud sounds and noise levels.

Education and Experience

• Minimum 2 (two) years college experience, plus Seven (7) years of experience in fire protection systems, plus Minimum Level II NICET certification in desired field required (or the ability to obtain Level II within the first year of employment), OR The equivalent combination of education and experience.

Physical Requirements

• Able to lift and move objects weighing up to 50 pounds, work from heights above 10 feet, and work in confined areas.
• Able to lift, crouch, reach, handle, push, and pull.
• Able to drive a vehicle.
• Able to travel out of town.
• Able to sit for long periods of time.
• Able to use a telephone, computer, and other office equipment.
• Able to work in extremely cold and extremely hot temperatures.
• Able to work while exposed to loud sounds and noise levels.