Core Operations Lead
Key Responsibilities
- Be responsible for and ensure seamless 24/7 AV operations while maintaining service continuity.
- Implement and govern efficient shift management processes.
- Monitor and maintain compliance with SLAs while ensuring KPIs are consistently met.
- Conduct regular performance reviews to assess and enhance staff performance.
- Develop and implement contingency plans to mitigate operational disruptions.
- Ensure all activities are pre-planned, structured, and driven with precision.
- Maintain up-to-date operational documentation and standard operating procedures.
- Manage vendor relationships to ensure adherence to program metrics and contractual obligations.
- Hold vendors accountable through performance reviews and issue resolution.
- Develop productive partnerships to optimize vendor performance and service delivery.
- Prepare and present comprehensive weekly, monthly, and quarterly business reviews.
- Analyze operational data to identify trends, insights, and areas for improvement.
- Deliver detailed performance reports to stakeholders with actionable recommendations.
- Proactively identify and resolve operational challenges to ensure business continuity.
- Develop innovative solutions to improve efficiency and productivity.
- Perform effectively and make decisions in fast-paced, high-pressure scenarios.
Required Skills And Experience
- Proven track record managing 24/7 operational environments.
- Availability to travel internationally for new markets when required.
- Strong understanding and application of SLAs and KPI-driven management.
- Demonstrated experience in vendor management and holding vendors accountable.
- Exceptional organizational, planning, and time-management skills.
- Adept at thriving under pressure with a proactive, solution-oriented mentality.
- Strong communication and interpersonal skills to engage effectively across teams.
- Expertise in performance management, including reviews, coaching, and corrective measures.
Preferred Skills And Experience
- Prior experience in the autonomous vehicle industry or a similar field.
- Ability to implement industry best practices and innovative approaches to operations.
Pay And Other Compensation
The annual rate for this position is $125,000.00 per year, depending on experience and other qualifications of the successful candidate. This position is also eligible for Cognizant’s discretionary annual incentive program, based on performance and subject to the terms of Cognizant’s applicable plans.
Benefits
- Cognizant offers the following benefits for this position, subject to applicable eligibility requirements:
- Medical/Dental/Vision/Life Insurance
- Paid holidays plus Paid Time Off
- 401(k) plan and contributions
- Long-term/Short-term Disability
- Paid Parental Leave
- Employee Stock Purchase Plan
Disclaimer
The yearly rate, other compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.
About Us
Cognizant is one of the world's leading professional services companies, transforming clients' business, operating, and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build, and run more innovative and efficient businesses. Headquartered in the U.S., Cognizant (a member of the NASDAQ-100 and one of Forbes World’s Best Employers 2024) is consistently listed among the most admired companies in the world. Learn how Cognizant helps clients lead with digital at www.cognizant.com.