Core - Medical Office Coordinator-Hampton Health

About Core Physicians

Core Physicians, part of Beth Israel Lahey Health, is a community‑based, multi‑specialty medical group dedicated to improving the health of individuals and families across the Seacoast region. With more than 200 healthcare providers across 20 specialties, Core Physicians delivers comprehensive, patient‑centered care supported by advanced technology, collaboration, and compassion. Our close partnership with Exeter Hospital allows patients to access seamless, coordinated care within one trusted network. At Core Physicians you’ll find a supportive environment that values teamwork, innovation, and professional growth for clinical, administrative, and support staff.

Role Overview

The Medical Office Coordinator provides administrative support to the physician practice, clinical staff, and patients. Responsibilities include scheduling, directing inquiries, handling patient referrals, data entry, medical records support, maintaining office supplies, and daily banking.

Responsibilities

• Greet, check‑in, and check‑out patients while delivering superior customer service.
• Schedule patient appointments and manage the appointment calendar.
• Answer telephones, take messages, and direct inquiries appropriately.
• Collect co‑pays and patient balances; verify insurance eligibility.
• Meet TOS payments, eligibility, and denial‑rate performance metrics as assigned.
• Post payment and adjustment transactions, balance daily journal, and close batches each day.
• Prepare and deliver bank deposits in accordance with established policies and procedures.
• Mentor and train new staff members as needed.
• Provide patient referrals under physician direction or ensure appropriate referrals are obtained for specialty visits.
• Assign new patients to a provider and care team to establish a care partnership.
• Ensure scheduling consistency and continuity of care for the care team.
• Follow all standard work protocols and complete order and referral reconciliation when required.
• Demonstrate sensitivity to patient comfort, confidentiality, and concerns, maintaining a therapeutic environment.
• Provide coverage for other Core offices as requested.
• Perform other duties as assigned.

Requirements

• High school graduate or equivalent.
• 1–3 years experience in a customer service environment.
• BCLS certification within 6 months of hire.

Benefits

• Competitive pay.
• Comprehensive health, dental, and retirement plans beginning on day 1 of employment.
• Career advancement opportunities and ongoing education support.
• Collaborative, physician‑led organization that values input and innovation.
• Free onsite parking and convenient Seacoast New Hampshire locations.
• Culture grounded in respect, quality, and patient‑centered care.

Schedule

• Standard weekday schedule (Monday — Friday).
• Limited weekend or holiday rotations that promote teamwork and work‑life balance across locations.