Core Manager

About the role

The Four Seasons Hotel New York Downtown is seeking a Core Manager who embodies the brand's values and shares a passion for excellence. Reporting to the Front Office Manager, this position oversees the Core Team and ensures prompt handling of guest requests.

Responsibilities

• Oversee the Core Team and ensure timely response to guest requests, adding personal recommendations to enhance customer satisfaction.
• Measure team effectiveness and adherence to Four Seasons policies and procedures.
• Supervise, coach, and develop Core Agents to achieve exceptional service and operational excellence.
• Manage scheduling, training, performance, and staffing needs while fostering a positive work environment.
• Support Front Office and Rooms operations as needed to ensure consistent guest service delivery.
• Ensure all guest interactions are professional, courteous, and aligned with Four Seasons standards.
• Address guest concerns, special requests, and service recovery situations promptly and effectively.
• Promote a culture of personalized service and proactive problem resolution.
• Oversee all hotel communication channels, including telephone operations, guest messaging, and service request management.
• Accurately coordinate guest requests through various hotel platforms and partner with operational departments for timely response and follow-through.
• Support Spa, In-Room Dining, and hotel service reservations, enhancing the guest experience and maximizing revenue.
• Ensure booking accuracy, system integrity, and service standards are consistently maintained.

Requirements

• 1-2 years of experience in a Core, Reservations, Communications, Front Office, or related hospitality role.
• Previous supervisory or leadership experience preferred.
• Experience in a luxury hotel or high-end hospitality environment.
• Strong communication, leadership, and guest service skills.
• Excellent organizational, multitasking, and problem-solving abilities.
• Proficiency in hospitality systems such as Opera, HotSOS, Book4Time, Micros, or similar platforms.
• Post-secondary education in Hospitality Management or a related field preferred.
• Additional language skills are an asset.

Preferred Qualifications & Skills

• Experience in a luxury hotel or high-end hospitality environment.
• Strong communication, leadership, and guest service skills.
• Excellent organizational, multitasking, and problem-solving abilities.
• Proficiency in hospitality systems such as Opera, HotSOS, Book4Time, Micros, or similar platforms.
• Post-secondary education in Hospitality Management or a related field preferred.
• Additional language skills are an asset.

Benefits

The Four Seasons Hotel New York Downtown offers a competitive salary range of $95,000-$100,000, along with a comprehensive benefits package that includes health insurance, retirement plans, and more.

Schedule

Hours may vary based on departmental needs.

Pay

$95,000-$100,000 annually

Qualifications

Minimum qualifications include:

• 1-2 years of experience in a Core, Reservations, Communications, Front Office, or related hospitality role.
• Previous supervisory or leadership experience preferred.
• Experience in a luxury hotel or high-end hospitality environment.
• Strong communication, leadership, and guest service skills.
• Excellent organizational, multitasking, and problem-solving abilities.
• Proficiency in hospitality systems such as Opera, HotSOS, Book4Time, Micros, or similar platforms.
• Post-secondary education in Hospitality Management or a related field preferred.
• Additional language skills are an asset.

Equal Opportunity Employer

The Four Seasons Hotel New York Downtown is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply.