Core Banking Program Manager

About the role

Bank of Utah was founded in 1952 and is one of Utah’s largest privately owned community banks. Named S&P Global Top 20 Bank two years in a row and a Top 100 Fastest Growing Company, the bank’s mission is to unlock the potential of team members, clients, and community; act with integrity; build trust; exceed expectations; and responsibly create lasting prosperity for today and future generations. The Core Banking Program Manager position works Monday‑Friday at the Branch located at 2605 Washington Blvd., Ogden, UT. This role provides leadership, coordination, and functional oversight of the Bank’s core banking ecosystem, primarily Fiserv DNA. It serves as a cross‑functional resource across Lending, Deposits, and Banking Applications, developing broad knowledge of the core platform and its dependencies. The role coordinates core system activities, evaluates cross‑functional impacts, and promotes consistent processes for managing changes, issues, testing, and communication across the Bank.

Responsibilities

• Develop and maintain broad functional knowledge of Fiserv DNA across Lending, Deposit, and operational functions.
• Understand dependencies between DNA, integrated applications, interfaces, and business processes.
• Serve as a central resource for identifying cross‑functional impacts and connecting the appropriate business and technical SMEs.
• Identify opportunities to improve the Bank’s use of core system capabilities and processes.
• Coordinate the review and assessment of DNA releases, enhancements, patches, and other system changes.
• Maintain a consistent process for evaluating, communicating, testing, and implementing core changes.
• Coordinate stakeholders and maintain visibility into upcoming changes, impacts, decisions, and implementation activities.
• Evaluate changes and issues for impacts across business processes, applications, interfaces, and departments.
• Identify and engage appropriate stakeholders for analysis, decision‑making, testing, and implementation.
• Identify and escalate significant dependencies, risks, and unresolved decisions.
• Maintain visibility into significant Fiserv cases, defects, and recurring core system issues.
• Coordinate cross‑functional issues and facilitate communication between Fiserv, Banking Applications, and business stakeholders.
• Support escalation of critical or aging issues and identify trends requiring broader action.
• Maintain centralized communication and documentation for core releases, changes, known issues, decisions, and system dependencies.
• Facilitate DNA user groups and other forums to promote cross‑functional collaboration and knowledge sharing.
• Ensure impacted stakeholders understand what is changing, the business impact, required actions, and timing.
• Coordinate testing requirements and readiness for core system changes with business units, Banking Applications, and testing resources.
• Identify processes, applications, and interfaces requiring regression or impact testing.
• Support defect resolution, implementation readiness, and post‑implementation validation while maintaining business ownership of functional testing.

Requirements

• 10+ years’ experience supporting banking operations, banking systems, or financial services technology.
• Broad understanding of banking processes with experience across lending and/or deposit functions.
• Ability to understand complex systems and identify dependencies across applications, processes, data, and business functions.
• Experience coordinating cross‑functional initiatives and multiple stakeholder groups.
• Strong analytical, organizational, problem‑solving, and communication skills.
• Experience leading, coaching, or supervising others.
• Working knowledge of core banking environments and the relationship between core systems, integrated applications, business processes, and data.
• Preferred experience working with a major core banking platform or provider, such as Fiserv, FIS, Jack Henry, or a comparable platform.
• Experience supporting Lending and Deposit systems or operations.
• Experience supporting core banking releases, upgrades, enhancements, or implementations.
• Experience working with core system vendors on support cases, defects, escalations, and issue resolution.
• Experience working with Fiserv support and case management.
• Experience coordinating system testing, including UAT, regression testing, and implementation readiness.

Benefits

• Great work‑life balance, with a Monday‑Friday schedule
• Competitive pay and benefits, including medical, dental and vision plans
• 401(k) plan and match up to 5 percent in our employee stock ownership program (eligibility requirements must be