Core Banking Application Analyst

About the role

The Core Banking Application Analyst will support the bank’s mission-critical core banking platform and related applications, with primary focus on day-to-day operational stability, issue resolution, vendor coordination, business support, and project delivery. The role requires a strong techno-functional understanding of core banking processes, particularly Temenos T24/Transact or similar platforms, along with the ability to work closely with business users, IT teams, infrastructure teams, automation teams, project managers, and external vendors.

Itaú is the largest private financial institution in Latin America. Through our operations in the United States, Bahamas, and Switzerland, we connect clients to opportunities across global markets while combining the strength of a leading financial institution with a forward-looking mindset.

Expected Work Allocation: Operational Support / Run the Bank: Approximately 60% of the role, focused on production support, issue resolution, ticket management, monitoring, vendor coordination, and business continuity. Projects / Change the Bank: Approximately 40% of the role, focused on upgrades, enhancements, integrations, testing, documentation, and collaboration with business and IT project teams. Compliance with Anti-Money Laundering and Bank Secrecy Act related principles, laws, rules and regulations, as well as Itau's related policies and procedures.

Responsibilities

• Provide operational support for core banking applications, ensuring continuity of day-to-day business activities and timely resolution of production issues.
• Act as a functional analyst and liaison between business users, IT Applications, infrastructure, automation, project teams, and external vendors.
• Analyze incidents, service requests, and business issues to determine root cause, business impact, customer impact, and appropriate resolution path.
• Coordinate with vendors such as core banking providers and related service partners to open, track, escalate, and resolve support tickets within agreed timelines.
• Support core banking modules and processes including accounts, deposits, lending, payments, standing orders, sweeps, cash pooling, accounting, reporting, and related interfaces.
• Participate in application upgrades, enhancements, releases, migrations, and integration projects involving core banking and downstream systems.
• Gather and document business requirements, assess functional and technical impacts, and translate requirements into clear specifications or actionable work items.
• Support testing activities including unit testing, SIT, UAT coordination, regression testing, production validation, and post-implementation support.
• Review vendor-provided solutions, validate design proposals, and ensure solutions align with business needs, operational controls, risk requirements, and IT standards.
• Contribute to change management, release planning, deployment coordination, CAB preparation, and production readiness activities.
• Monitor batch processes, interfaces, data flows, file transfers, and scheduled jobs related to core banking and connected platforms.
• Maintain application documentation, operational procedures, support guides, and knowledge transfer materials for the IT Applications team.
• Support audit, regulatory, disaster recovery, business continuity, and risk management activities related to core banking applications.
• Provide guidance to junior analysts or support team members and promote knowledge sharing across the team.

Qualifications

• Bachelor’s degree in Information Technology, Computer Science, Business, Finance, or a related field, or equivalent professional experience.
• Strong experience supporting core banking applications in a banking or financial services environment.
• Hands-on experience with Temenos T24/Transact or comparable core banking platforms is strongly preferred.
• Solid understanding of banking operations, payments, securities, client transactions, accounting, reporting, and end-of-day or batch processing concepts.
• Experience working with incident management, problem