Copy of Inside Sales Specialist

Teleflora provides innovative marketing, education, and technology to ensure our member florists get the resources they need to thrive, creating beautiful bouquets with keepsake vases delivered to customers’ doorsteps daily. As part of The Wonderful Company family since 1979, we are the world’s largest flower delivery service, working with over 10,000 member florists in North America to hand-arrange and deliver every bouquet.

About the role

This B2B telephone selling role focuses on selling Teleflora products and services to the largest network of retail flower shops in the world. The Inside Sales Representative works on a dedicated team, offering personal growth opportunities and the chance to make significant contributions to the company. The role is based in Paragould, AR, with a hybrid work schedule: Monday to Thursday in the office and optional remote work on Fridays. This is an hourly + commission position with additional earning opportunities through sales contests and performance-based commissions. The average annual wage ranges from $35,000 to $65,000.

Responsibilities

• Maintain full knowledge of Teleflora product lines, services, systems, and technology.
• Understand and utilize internal sales tools, systems, data, and reports to maximize sales to both active and new floral customers.
• Work with the Inside Sales Supervisor and Inside Sales Coordinator to develop and execute effective selling skills and strategies, including closing sales, addressing objections, understanding buying signals, upselling, and consultative selling.
• Establish a daily, efficient operating rhythm characterized by a disciplined approach to making calls and a steadfast commitment to individual and team targets and objectives.
• Exceed personal and team sales targets by effectively managing calls, call time, talk time, close rates, and units per sale.
• Build rapport and trust with Teleflora florists, using every customer contact to reinforce Teleflora’s commitment to its florist partners and the products and services offered.
• Provide regular feedback, recommendations, guidance, and sales and operations perspective to the Inside Sales Supervisor.
• Participate in daily, weekly, and annual meetings and training programs as needed.
• Work overtime during floral holiday peak times, including nights and weekends, as required.
• Perform additional duties as assigned.

Requirements

• High School diploma or equivalent.
• 3+ years of experience selling in a call center and sales environment with proven phone and sales skills.
• Strong attention to detail, ability to multitask, and excellent organizational skills.
• Best-in-class attitude with endless optimism, energy, and an open mind to tackle challenges.
• Excellent and proven abilities in teamwork, communication, emotional intelligence, and collaboration.
• Solution-oriented, competitive, fast-paced, and comfortable with a dynamic organization.
• Basic computer proficiency, including Excel and Word.

Working Conditions

• Flexibility in shifts; requirements may change based on departmental needs and company programs.
• Holiday time off may be prohibited due to floral order deadlines.
• Work is performed in an inside office environment.
• Potential travel to Teleflora offices, floral industry events, or Territory Sales Manager visits.

Benefits

• Access to top-notch medical coverage, comprehensive vision and dental plans, and a 401k with company match.
• 24/7 online physician consultations and virtual mental health resources.
• Life coaching, engaging employee community groups, and cash rewards for healthy habits and fitness reimbursements.
• Library of on-demand fitness videos.
• Career advancement opportunities with clear paths for progression and internal mobility across The Wonderful Company’s diverse brands and business units.
• Focused learning and development, including People Manager and leadership training, webinars, and eLearning courses.
• Company-wide mentorship program to connect with colleagues, share goals, and overcome challenges.
• Continuous improvement training to drive positive change in the workplace.
• Wonderful Giving program, allowing you to allocate company-provided funds to up to three charities of your choice.
• Wonderful Neighbor program for group service projects within local communities.
• Opportunity to share "Love Out Loud™" with the gift of Teleflora flowers.

Teleflora is part of The Wonderful Company, a privately held $6 billion company with 10,000 employees worldwide, committed to corporate social responsibility, including environmental sustainability, charitable giving, education initiatives, and innovative health and wellness programs.