Copy of Front Office Coordinator

About the Role

You will be the primary point of contact for patients, ensuring every visit starts and ends on a positive note. This role involves both front desk and patient experience duties as well as administrative support to maintain smooth clinic operations.

Responsibilities

Front Desk & Patient Experience

• Greet patients with warmth and professionalism and manage patient check-in/check-out processes
• Answer incoming calls, respond to general inquiries, and direct calls to appropriate team members
• Schedule, confirm, and reschedule appointments using the clinic scheduling system
• Collect and verify patient information, insurance details, and required forms
• Process payments, issue receipts, and handle basic billing tasks
• Assist patients with program questions and provide clear guidance on next steps

Administrative Support & Operations

• Maintain accurate patient records in the EMR and ensure confidentiality at all times
• Manage daily front-desk opening and closing tasks
• Coordinate incoming mail, supplies, and basic inventory for front-office needs
• Assist with light administrative duties such as filing, data entry, and documentation
• Support clinic marketing and patient engagement initiatives when requested
• Collaborate with clinical staff to maintain smooth patient flow and timely communications

Requirements

• A positive, professional attitude and genuine desire to help patients feel comfortable
• Strong multitasking and organizational skills with attention to detail
• Excellent verbal and written communication and phone etiquette
• Ability to handle confidential information and follow clinic protocols
• Comfort working in a fast-paced, team-oriented environment
• Proficiency with computers and willingness to learn EMR and scheduling systems

Nice-to-Have Skills

• Prior medical office or front-desk experience
• Familiarity with insurance verification or basic billing
• Experience with customer service in a healthcare or wellness setting

Benefits

• Make a meaningful impact on patient experiences and support their wellness journeys
• Work in a supportive, upbeat, mission-driven clinic
• Gain experience with healthcare operations and EMR systems
• Be part of a growing team with opportunities to grow and take on additional responsibilities

Schedule

Typical part-time schedule with some weekend availability required; specific shifts will be discussed during interview.

Pay

Competitive hourly rate based on experience.