Copy of Account Manager

About the role

Sheer Logistics is a leading logistics services provider focused on transparency and value, offering technology-enabled supply chain and logistics solutions including managed transportation, multi-modal brokerage, consulting, and complementary services. Our mission is to build trusting relationships that consistently deliver extraordinary results to employees, shippers, carriers, and suppliers.

Responsibilities

• Build and develop relationships with customers to ensure continued partnership.
• Communicate shipment updates proactively and accurately, ensuring a customer-centric approach.
• Analyze customer inquiries and provide quality and timely insights and updates.
• Proactively identify opportunities to improve operational efficiency.
• Respond to customers with a sense of urgency to provide an excellent customer experience.
• Recognize opportunities and leverage automation to take action and promote value.
• Call on dormant customers to reestablish contact and generate demand.
• Leverage technology platform to generate reports, analyze load data, and exceed customer expectations.
• Drive profitability through effective sales plan execution, supplier relationship management, A/R and A/P, claims, etc.
• Collaborate internally with Finance, Operations, and Supply Chain teams.

Requirements

• High School Diploma or GED equivalent; BA/BS degree or equivalent experience preferred.
• 2+ years of previous Logistics Account Management experience.
• 2+ years of industry experience account managing SaaS and/or TMS accounts.
• Previous customer engagement experience.

Skills

• Excellent listening, negotiation, and presentation abilities.
• Strong verbal and written communication skills.
• Ability to multitask and juggle several responsibilities simultaneously.
• Excellent organizational skills and attention to detail.
• Exceptional analytical skills for analyzing client data.
• Satisfactory problem-solving skills to help resolve customer complaints or needs.
• Up-to-date understanding of the industry’s consumer behavior.
• Strong customer service and interpersonal skills for dealing with different types of customers and clients.

Pay

$50,000–$57,000 annual salary plus a $6,000 flat bonus.

Schedule

Hybrid (Tuesday–Thursday in Sheer’s St. Louis office).

Benefits

• Medical, Dental, and Vision Coverage.
• HRA and FSA.
• 401K retirement plan.
• Vacation and Sick time, paid holidays.
• Short and Long-Term Disability Income.
• Term Life and AD&D Insurance.
• Employee Assistance Program.

Working Conditions

Sedentary inside office work with limited exposure to weather conditions.