Copier Service Tecnician II

Troubleshooting and Repair

The Copier Service Technician II troubleshoots, diagnoses, and resolves maintenance and repair issues at client’s locations within a designated territory using diagnostic tools, services aids, and product manuals.

Maintains a high level of client satisfaction by meeting clients’ needs in a courteous, timely, and cost-effective manner.

Inventory Management

Manages and maintains accurate inventory for tools, parts and supplies in vehicle stock; participates in triannual physical inventory and occasional spot checks.

Training and Knowledge

Maintains current technical knowledge and continuously works to expand knowledge of new technology and equipment.

Completes technical training on all new equipment as assigned.

Professionalism and Documentation

Represents Marco in a professional manner at all times by maintaining a professional appearance and adhering to the Copier Field Service dress code.

Accurately maintains and complies with documentation and service procedures in a timely basis to include time entry process and dispatching and closing service calls using Remote Tech.

Attendance and Performance

Attends required company and departmental meetings.

Acts in accordance with Marco policies and procedures as set forth in the Employee Handbook.

Performs other related duties as assigned.

Qualifications

An associate degree and two years of relevant experience; or equivalent combination of education and experience.

Sharp, Canon, HP and/or Konica direct service experience preferred.

Valid Driver’s License, proof of personal insurance, and an acceptable driving record.

Skills

Proficiency with business collaboration tools such as MS Office applications, Outlook and company and client specific programs.

Demonstrates attention to detail.

Strong communication skills in working with technical and non-technical people, and the ability to develop and maintain collaborative relations among all levels of an organization.

Strong ability to exercise independent judgment.

Identifies and resolves problems in a timely manner; gathers and analyzes information skillfully; works well in group problem-solving situations.

Balances team and individual responsibilities; exhibits objectivity and openness to others' views; gives and welcomes feedback; contributes to building a positive team spirit; puts success of team above own interests; able to build morale and group commitments to goals and objectives; supports everyone's efforts to succeed.

Cost-conscious - conserves organizational resources.

Treats people with respect; works with integrity and ethics; upholds organizational values.

Follows policies and procedures; completes administrative tasks correctly and on time; supports organization's goals and values.

Demonstrates accuracy and thoroughness; looks for ways to improve and promote quality; applies feedback to improve performance; monitors own work to ensure quality.

Meets productivity standards; completes work in timely manner; strives to increase productivity; works quickly.

Observes safety and security procedures; reports potentially unsafe conditions; uses equipment and materials properly.

Adapts to changes in the work environment; changes approach or method to best fit the situation; able to deal with frequent change, delays, or unexpected events.

Follows instructions, responds to management direction; takes responsibility for own actions; commits to long hours of work when necessary to reach goals; completes tasks on time or notifies appropriate person with an alternate plan.

Pay and Benefits

The pay range listed for this position is based on candidate's skill level, experience, relevant licenses, and educational background.

For detailed information about our benefits, please visit our careers page at www.marconet.com/careers.