Copier Service Technician

About the role

GFI Digital is an industry-leading provider of office technology solutions, helping businesses thrive for over 25 years. From managed IT and print solutions to networking, security, and unified communications, we make technology simple and impactful for our clients. Our success is driven by our people, and we’re committed to creating an environment where employees can grow, learn, and build long-term careers. If you’re looking for a company that truly cares about its people and its customers, GFI Digital is for you. This is a full‑time position.

Responsibilities

• The Service Technician is responsible for the onsite installation, service and repair of a variety of office equipment.
• This position requires traveling to and from customer sites to troubleshoot, repair and replace components as necessary.
• Maintain, manage and reconcile personal parts inventory.
• Meet or exceed appropriate productivity standards relative to assigned products.
• Understand and utilize problem escalation procedures.
• Complete all assigned online computer‑based training.
• Demonstrate appropriate technical skills for repair and service of designated equipment, which includes installation and customer training.
• Attend scheduled training to acquire or increase working knowledge relative to service and repair of office equipment.

Qualifications

• Mechanical and technical aptitude is required.
• Excellent customer‑facing skills and a positive attitude are a must.
• Candidates must have a valid driver’s license and a clean driving record.
• Precise attention to detail, high level of organization and customer‑focused attitude.
• Highly self‑motivated, directed, and an ideal team player.

Pay

• Competitive hourly wage.
• Rich performance‑based monthly bonus program.

Benefits

• Company‑provided vehicle, cellphone and laptop.
• 401(k) with company match.
• Referral bonus program – get rewarded for bringing great people to the team.
• Medical, Dental, and Vision Insurance.
• Health Savings Account (HSA).
• Flexible Spending Account (FSA).
• Life Insurance coverage.
• Employee Assistance Program (EAP) for confidential counseling and support services.
• Paid Time Off starting on your hire date.
• Sick Time Off.
• Employee Discount Program for added savings.