Copier Service Technician

DEX Imaging is seeking a Field Service Technician to diagnose, troubleshoot, and repair office technology equipment such as copiers, printers, and multifunction devices. The role combines hands‑on technical work with strong customer service, allowing you to work independently while supported by a collaborative service team.

Responsibilities

• Diagnose, troubleshoot, and repair office technology equipment, including copiers, printers, and multifunction devices.
• Perform preventive maintenance and complete routine service calls.
• Install, configure, and test equipment at customer locations.
• Provide excellent customer service and technical support during onsite visits.
• Maintain accurate service records and communicate repair updates clearly.
• Manage assigned territory and service schedule efficiently.
• Work independently while remaining connected to a supportive service team.
• Continue developing knowledge of office technology, equipment, and manufacturer‑specific service procedures.

Requirements

• Mechanical aptitude and strong troubleshooting ability.
• Customer service and communication skills.
• Ability to work independently and manage time effectively.
• Basic computer and networking knowledge.
• Positive attitude and willingness to learn new equipment and technology.
• Valid driver’s license and reliable transportation.
• Manufacturer certifications or hands‑on experience servicing Konica Minolta, HP, Sharp, Canon, or similar office technology equipment (preferred but not required).

Preferred Qualifications

• Experience in copier, printer, or multifunction device repair.
• Manufacturer training or industry technical certifications for Konica Minolta, HP, Sharp, Canon, or other office equipment brands.
• Automotive technician experience.
• Appliance repair background.
• Cable or satellite installation experience.
• HVAC, electrical, or electronics work.
• IT, computers, or networking support experience.
• Military technical experience.

Benefits

• Comprehensive benefits package.
• Paid training and ongoing professional development.
• Mileage reimbursement and travel compensation.
• Career advancement opportunities.
• Supportive team culture.
• Company‑provided tools and technology.

Pay

• Competitive pay plus incentives.