Copier Service Technician

About the Role

DEX Imaging is seeking an experienced Field Service Technician with direct industry experience servicing copiers, printers, multifunction devices, and related office technology equipment. Candidates should be able to independently diagnose, troubleshoot, maintain, and repair office technology equipment in a customer-facing field environment.

Responsibilities

• Diagnose, troubleshoot, and repair copiers, printers, multifunction devices, and related office technology equipment
• Perform preventive maintenance and complete assigned service calls
• Install, configure, test, and support equipment at customer locations
• Identify mechanical, electrical, connectivity, and print-quality issues
• Provide professional customer service and technical support during onsite visits
• Maintain accurate service records, parts usage, and repair documentation
• Communicate repair status and equipment recommendations clearly
• Manage assigned territory and service schedule efficiently
• Work independently while partnering with service leadership and support teams
• Maintain current knowledge of manufacturer equipment, service procedures, firmware, and technology

Requirements

• Previous professional experience servicing copiers, printers, multifunction devices, or related office technology equipment is required
• Strong mechanical and technical troubleshooting ability
• Experience diagnosing and repairing equipment in a field service environment
• Familiarity with one or more major office technology manufacturers
• Strong customer service and communication skills
• Ability to independently manage service calls and assigned territory
• Basic computer and networking knowledge related to connected office equipment
• Ability to read technical documentation, service manuals, and diagnostic information
• Valid driver’s license and reliable transportation

Preferred Qualifications

• Experience servicing equipment from manufacturers such as Konica Minolta, Canon, Sharp, HP, Ricoh, Toshiba, Xerox, Kyocera, or other commercial copiers, printers, or multifunction device manufacturers
• Manufacturer certifications, factory training, or previous employment with an office technology dealer, copier dealership, managed print provider, or equipment manufacturer

Industry Experience Requirement

This opening is intended for technicians who already have experience within the copier, printer, managed print, or office technology service industry. While technical experience from industries such as automotive, HVAC, appliance repair, cable installation, or general IT can provide valuable skills, we are not currently considering candidates whose experience is limited to transferable technical backgrounds without direct copier, printer, or office technology service experience.

Benefits

• Competitive pay plus incentives
• Comprehensive benefits package
• Ongoing manufacturer and technical training
• Mileage reimbursement and travel compensation
• Career advancement opportunities
• Supportive service team and leadership
• Company-provided tools and technology

About Us

DEX Imaging is one of the nation’s leading independent providers of office technology solutions, document management, and managed print services. We help businesses operate more efficiently through industry-leading technology, service, and support.