Coordinator, Warehousing Client Services

About the role

Estes Forwarding Worldwide (EFW) is a leading domestic and international freight forwarder in the United States, providing customized logistics and warehousing solutions for clients around the world and across all industries via air, ground, and ocean freight. A subsidiary of Estes Express Lines with headquarters in Richmond, Virginia, EFW is uniquely backed by Estes Express Lines' extensive line haul network, offering a hybrid transportation network. The company has received industry awards, including Specialty Carrier of the Year and E-Commerce Delivery Carrier of the Year, and has been recognized by Global Trade Americas as a leading 3PL to watch. We are proud to offer highly competitive pay and a comprehensive benefits package, including Paid vacation, sick time, and holidays; 401(k) plan with company match; Medical, dental, and vision insurance; Short- and long-term disability plans; Life and accidental death & dismemberment insurance; Job referral bonus program.

Responsibilities

• Engage in solutions-based communication with clients.
• Interface directly with the warehouse team to ensure accurate and timely processing of orders and receipts.
• Process transactions in the Warehouse Management System (WMS) to complete receipts, shipments, and inventory transfers.
• Perform cycle counts in the warehouse and investigate any inventory discrepancies.
• Adhere to Warehousing best practices and standard operating procedures.
• Drive continuous improvement within the organization through collaboration with site managers.
• Identify trends, key issues, and successes through data analysis and customer feedback.
• Recognize opportunities for enhancing and expanding EFW client relationships.
• Respond to client inquiries quickly and efficiently.
• Provide prompt and professional customer service to new leads and prospects.
• Proactively engage customers to build rapport and ask for new opportunities.
• Follow up opportunities to receive feedback and continuously improve the process.
• Coordinate with appropriate operations personnel to source transportation for secured moves.
• Work with operations personnel to make sure specific client expectations are met.
• Provide clients with proactive notification of deliveries or service issues to ensure continuous communication.
• Handle data entry of orders, receipts, shipments, and BOLs.
• Aid in resolving client issues.
• Continually develop market and industry knowledge to facilitate success.
• Develop and use collaborative relationships to accomplish work goals.
• Comply with company C-TPAT and TSA security procedures.

Requirements

• Intermediate proficiency in Microsoft Office, internet, web-based, and job-specific software applications.
• Excellent written and oral communication skills.
• Strong organizational skills and close attention to detail.
• Ability to work independently and remain self-motivated with minimal direct supervision.
• Ability to write comprehensive and detailed business correspondence.
• Ability to work with groups of people such as other departments and communicate known concepts.
• Ability to solve problems with a variety of concrete variables through semi-standardized solutions that require some ingenuity and analysis.
• Ability to draw inferences and follow prescribed and detailed procedures to solve moderately complex problems.
• Pass a pre-employment drug screen, random drug and/or alcohol tests, and be subject to a criminal history background check.
• Be eligible to work in the United States.

Qualifications

• Minimum of a Bachelor's degree (or equivalent) and 1-3 years of experience in Transportation or Warehousing preferred.
• Education/Experience can be considered in lieu of the minimum requirements.

Skills and Abilities

• Intermediate proficiency in Microsoft Office, internet, web-based, and job-specific software applications.
• Excellent written and oral communication skills.
• Strong organizational skills and close attention to detail.
• Ability to work independently and remain self-motivated with minimal direct supervision.
• Ability to write comprehensive and detailed business correspondence.
• Ability to work with groups of people such as other departments and communicate known concepts.
• Ability to solve problems with a variety of concrete variables through semi-standardized solutions that require some ingenuity and analysis.
• Ability to draw inferences and follow prescribed and detailed procedures to solve moderately complex problems.
• Pass a pre-employment drug screen, random drug and/or alcohol tests, and be subject to a criminal history background check.
• Be eligible to work in the United States.

Benefits

• Paid vacation, sick time, and holidays.
• 401(k) plan with company match.
• Medical, dental, and vision insurance.
• Short- and long-term disability plans.
• Life and accidental death & dismemberment insurance.
• Job referral bonus program.

Pay

Competitive pay is offered based on experience and qualifications.

Schedule

The schedule is flexible and typically includes regular office hours with occasional warehouse visits.

Benefits

• Paid vacation, sick time, and holidays.
• 401(k) plan with company match.
• Medical, dental, and vision insurance.
• Short- and long-term disability plans.
• Life and accidental death & dismemberment insurance.
• Job referral bonus program.