Coordinator - Veteran and Military Student Success Center (VMSSC)

Job Summary

The Veteran and Military Student Success Center (VMSSC) Coordinator is responsible for certifying benefits recipients to Veterans Affairs (VA) and providing support to military-affiliated students. They report to the VMSSC Director and assist with student success events and professional development opportunities.

Job Duties

• Serve as School Certifying Official & maintain related annual training requirements
• Comply with the Tennessee State Approving Agency’s policies and guidelines to maintain the College’s eligibility for GI Bill® benefits
• Comply with mandated procedures from the VA and the DoD’s MOU
• Manage administrative duties for the VMSSC, including but not limited to records management, answering calls, processing mail, maintaining website and social media pages, and assisting walk-in clients
• Initiate admissions and/or education benefits applications and any other related forms
• Process administrative records and enter veterans’ information into appropriate computer systems; certify eligible students each semester and make changes weekly as needed
• Submit end-of-term reports to include graduation, dismissal, course repeats, and any other necessary reporting
• Administer the Joint Service Transcripts (JST’s) for veteran students
• Work with the Business Office to ensure proper payments are made, and refunds are correct; monitor third-party payments to ensure compliance with requirements of the GI Bill; ensure school debt notices are correct before forwarding them to the Business Office
• Monitor student alerts; contact students and refer to internal and external resources as needed
• Affiliate with planning and coordinating veteran-centric events, including but not limited to campus-wide events (e.g. Veteran’s Day Ceremony), internal training opportunities, and Veterans Orientations
• Promote the VMSSC and related services on campus and within the community, including travel to local events
• Supervise VA work study participants and handle all associated paperwork, including time sheets; ensure correct and timely payments are made to participants
• Act as advisor for the Student Veterans of America chapter on campus
• Be responsible for all office activities in the absence of the Director
• Crosstrain in all aspects of Veterans and student services

Minimum Qualifications

• Associate degree or higher from an accredited institution
• Two (2) or more years of experience in higher education or Veterans services

Preferred Qualifications

• Experience as a School Certifying Official
• Experience working in a community college
• Professional experience in veterans services
• Conversational ability or fluency in a language other than English