Coordinator, Vacate Experience

About the role

As Coordinator on the Vacate Experience team, you’ll work in a fast-paced environment where you’ll connect with residents and primarily be responsible for the non-renewal vacate process.

Responsibilities

• Communicate with residents during the vacate and lease break process while providing a high level of customer service.
• Follow established internal processes and regulated guidelines.
• Manage a high volume of phone and email requests, while ensuring residents receive a timely and accurate response.
• Cook daily move outs and unit takeovers with the apartment readiness team.
• Coordinate unit inspections for unresponsive renewal offers. Support follow up actions including tenant outreach or legal escalation.
• Additional duties may be assigned by Supervisor as needed.

Requirements

• Excellent verbal and written communication skills.
• Strong computer skills, including Microsoft Office (Word, Excel, Outlook, PowerPoint, etc.).
• Willingness to connect with others to keep the team aligned and focused.
• Able to follow outlined company policies and procedures.
• Discipline and willingness to do what needs to be done.
• A love for doing what others won’t and solving difficult problems.
• A desire to grow and take on ever increasing responsibility.
• Familiarity with Rent Stabilized leases and the DHCRAbility to adapt to new technologies and learn quickly in a fast-paced environment.
• Doing any, or all of that, in a multi-family environment would be good too.

Qualifications

• A passion for helping others win by providing the resources and development necessary to grow.
• An open-minded communicator who establishes clear, direct expectations for team members and provides an avenue for feedback that allows people to improve every day.
• An empathetic operator who has an unwavering commitment to excellence and will persistently pursue the team’s objectives.
• Authentic. Bring your best self to work, let’s do something amazing.
• Flexible knowing and expecting that things change and that’s what makes our business stronger.

Skills

• Excellent verbal and written communication skills.
• Strong computer skills, including Microsoft Office (Word, Excel, Outlook, PowerPoint, etc.).
• Willingness to connect with others to keep the team aligned and focused.
• Able to follow outlined company policies and procedures.
• Discipline and willingness to do what needs to be done.
• A love for doing what others won’t and solving difficult problems.
• A desire to grow and take on ever increasing responsibility.
• Familiarity with Rent Stabilized leases and the DHCRAbility to adapt to new technologies and learn quickly in a fast-paced environment.
• Doing any, or all of that, in a multi-family environment would be good too.

Benefits

• We provide a variety of benefits to team members, including health insurance coverage eligibly on your first day of work, retirement savings plan, paid parental leave, educational assistance, mental health resources, paid holidays and paid time off (PTO).

Pay

Base Salary: $27.00 - $30.00/per hr. Exact compensation may vary based on skills, experience & location.

Schedule

Hybrid