Coordinator - Transportation (Full-Time)

Basic Job Function

Manage the arrival and department reservations for our guests and members, effectively supervise and lead all drivers to ensure compliance with all federal, state, local, company and departmental policies and procedures while providing the best possible service for our guests, members and fellow employees.

Use of Company Vehicle

Not Designated to drive a company vehicle

Minimum Requirements

• Knowledge in transportation field such as dispatch or driver
• Previous supervisory skills preferred
• Excellent communication skills, both written and verbal
• Valid Georgia Driver’s License
• Proficient in Windows XP and Microsoft Office software applications such as: Word, Excel, and Outlook
• Proficient with peripherals, copier, fax, telephone and calculator
• Familiarization with Micros POS (point-of-sales) system
• Ability to work simple math calculations
• Minimum typing skill of 35+ wpm preferred
• Able to courteously present information to people in one-on-one and group situations
• Exhibits the Sea Island Five-Star Behavior Standards with guests, members and co-workers
• Must have a positive attitude and have the ability to work with a variety of people and in cooperation with coworkers efficiently and effectively
• Able to be detail oriented and able to manage competing priorities and multiple deadlines in a fast paced environment
• Able to easily adapt to organizational and environmental changes
• Flexible to working days, early mornings, evenings, weekends, and holidays
• Report to work at the scheduled time, neatly groomed and in compliance with company Dress Code Policy

Tasks/Responsibilities

• Learn the names and personally recognize our regular Guests and Members
• Efficient management of all reservations systems including LimoAnywhere and Sea Island RIDE program
• Ability to set up transportation reservations accurately from group resumes
• Maintain confidentiality of all guest and employee information
• Monitor business volume daily and inform department managers when reservations are high so we can be proactive in our planning and establish alternatives where appropriate
• Monitor Sea Island RIDE program and LimoAnywhere's to ensure all transfers are completed on time and problem free
• Efficient handling of incoming all calls
• Schedule all transportation and Drivers in advance to ensure that all guests are taken care of at the correct times and places
• Absorb and assist guests/members with recommendations and quotes
• Enter all reservations into the necessary systems in a timely manner
• Confirm all reservations
• Generate and update group manifests as necessary
• Be completely guest focused. Expert knowledge of all modes of transportation we offer as well as all transportation rates
• Manage all systems, GeoTab GPS system, LimoAnywhere, Sea Island RIDE program, Microsoft Excel, Word, Outlook, and Teams
• Maintain cleanliness and organization in all work areas
• Uphold appropriate departmental standards of quality/timing
• Uphold and ensure compliance with all company and departmental policies and procedures
• Report all equipment problems and maintenance issues, known safety hazards, or unsafe practices and procedures to supervisor immediately
• Attends all scheduled employee meetings and brings suggestions for improvement
• Willing and timely execution of other duties as delegated by leadership

Physical Requirements

• Ability to kneel, crouch, squat, climb, stand, sit, balance, reach, bend, push, pull and walk for prolonged periods
• If applicable, must have the ability to work for extended time periods in an outdoor environment, including sun, heat, cold, wind, rain, and higher than normal noise levels
• Able to perform repetitive tasks with accuracy
• Able to lift, carry, pull and push up to 30 lbs intermittently throughout a shift
• May be exposed to mechanical, electrical, chemical and fume hazards
• Able to read, write and communicate effectively in English, both written and verbal
• If applicable, must have the ability to work for extended time periods in an outdoor environment, including sun, heat, cold, wind, rain, and higher than normal noise levels