Coordinator, Testing Services

Job Summary

The Testing Services Department is seeking a Testing Services Coordinator to join the team on the Newton Campus. This position is responsible for the day-to-day operations of the testing center, ensuring professional, prompt, and convenient testing services. The Coordinator also manages the testing calendar, staff training, performance evaluation, and data analysis.

What Makes The Testing Services Department A Great Place?

• Generous benefits, including health, dental, vision, tuition assistance, retirement, etc.
• A knowledge-sharing organization that works collaboratively.
• Professional development opportunities and mentorship.
• A rapidly growing center within an academic setting.

Here Is What You Will Do

• Supervise staff and testing services at their campus.
• Proctor exams in accordance with policies and guidelines.
• Maintain a secure testing environment, and ensure staff does the same to maintain vendor requirements.
• Coordinate with vendors regarding issues with exams, data retention, in conjunction with staff and based on state and/or vendor requirements.
• Train staff in proper proctoring, customer service, and data retention.
• Use data on campuses to analyze testing events and develop strategies for future testing, or identify areas where testing services can improve.
• Work with campus departments to answer test-related questions; table at events to promote the benefits of exams.
• Organize group testing on or off-campus.
• Perform other related duties as assigned.

Minimum Requirements

• Bachelor's Degree and two years of related experience; or a combination of training and experience.
• Knowledge of Testing services, of proctoring and security standards.
• Customer services knowledge, and ability to address needs of students while maintaining vendor standards for security.
• Knowledge of the Georgia State University (GSU) campus preferred.
• Ability to create reports and analyze data to review the effectiveness of test offerings at the campuses supervised.
• Ability to troubleshoot technology issues and work with GSU IT and exam vendors.
• Ability to work with a wide variety of stakeholders in exams (examinees, parents, vendors, officials from other schools).
• Ability to follow oral and written instructions.
• Ability to pass criminal background investigation.

Preferred Hiring Requirements

• Knowledge of Testing services, of proctoring and security standards.
• Customer services knowledge, and ability to address needs of students while maintaining vendor standards for security.
• Knowledge of the Georgia State University (GSU) campus preferred.
• Ability to create reports and analyze data to review the effectiveness of test offerings at the campuses supervised.
• Ability to troubleshoot technology issues and work with GSU IT and exam vendors.
• Ability to work with a wide variety of stakeholders in exams (examinees, parents, vendors, officials from other schools).
• Ability to follow oral and written instructions.
• Ability to pass criminal background investigation.

College/Business Unit

Student Services

Location

Newton Campus

Shift

8:30-5:15

Salary

$47,500 - $50,353

Pay Grade

17

FLSA Status

Exempt

Job Type

Full Time (Benefits Eligible)