Coordinator Surgical/Financial Serv | Urology - Medical Plaza | Days | Full Time

About the role

Deliver excellent patient-centered care by ensuring the scheduling, posting, pre-operative labs, medical work-up, financial, and communication processes are complete for patients undergoing major and minor operative procedures. Oversee verification of insurance coverage and benefits, obtain prior authorizations, prepare pre-payment estimates, collect payments, provide in-depth financial counseling, establish payment plans, obtain sponsorship for uninsured patients, and update demographic and financial data for UFHP and UF Health System.

Screen clinic and OR schedules, working closely with financial counselors to ensure all patient accounts are reviewed, block time is fully utilized, and unused block is returned to the OR. Establish internal processes to improve point-of-service collections related to clinic visits and pre-payments for elective surgery. Monitor all departmental surgical calendars, collaborating with providers to optimize scheduled urology block time by filling open slots.

Serve as a key team member in planning, scheduling, communication, and education between physicians, surgery schedulers, medical directors, patients, and payers to ensure a seamless process. Required to float to cover clerical staff at check-in, check-out, and financial counselor roles as needed. Oversee clerical supply ordering and manage the clerical in-basket messages. Assist the ACU manager with monitoring missing charge reports and clerical work queues. May be required to float to other practices or adjust work hours for staffing needs.

Responsibilities

• Ensure completion of scheduling, pre-operative labs, medical work-up, financial, and communication processes for surgical patients.
• Verify insurance coverage, obtain prior authorizations, prepare pre-payment estimates, and collect payments.
• Provide financial counseling, establish payment plans, and secure sponsorship for uninsured patients.
• Update demographic and financial data for UFHP and UF Health System.
• Screen clinic and OR schedules to ensure all patient accounts are reviewed and block time is optimized.
• Establish internal processes to improve point-of-service collections for clinic visits and elective surgery pre-payments.
• Monitor departmental surgical calendars and work with providers to fill open urology block time.
• Participate in planning, scheduling, communication, and education between physicians, patients, and payers.
• Float to cover clerical staff at check-in, check-out, and financial counselor roles as needed.
• Oversee clerical supply ordering and manage in-basket messages.
• Assist with monitoring missing charge reports and clerical work queues.

Requirements

• High school graduate or equivalent.
• Three years of business, financial, or physician practice experience.
• Working knowledge of CPT and ICD-9/10 diagnosis coding.
• Four-year degree may substitute for two years of financial/physician office experience.
• Associate’s degree or equivalent coursework may substitute for one year of experience.
• EPIC system knowledge preferred.
• Excellent communication, organization, and problem-solving skills.
• Comfortable collecting payments and counseling patients on financial matters professionally.
• Ability to multitask, prioritize responsibilities, and function in a team environment.