Coordinator, Student Success Processes

About the Role

The Student Success Systems Coordinator supports the University's academic advising, student records, and student success operations by combining functional expertise with process management and CRM/system support. Coordinators serve as key resources to students and academic advisors, supporting the full student lifecycle from admission through graduation.

Responsibilities

• Complete graduation reviews and certification in partnership with academic departments.
• Review transfer evaluations for degree applicability and coordinate departmental review for course-specific articulation.
• Support the creation, maintenance, and accuracy of transfer articulation rules and catalogs.
• Assist in executing and monitoring registration overrides and resolve prerequisite/corequisite issues.
• Ensure compliance with policies related to registration, general education, Gordon Rule, transfer requirements, and other progression standards.
• Participate in testing and validation activities during new feature releases or workflow launches.
• Provide central coordination and management of new and existing workflows within the SIS and the student success CRM, ensuring consistency, accuracy, and alignment with institutional policies.
• Identify opportunities to streamline processes, improve data quality, and enhance the user experience for students and advisors.
• Serve as a liaison to academic advisors, advising directors, and campus partners including Enrollment Services, Registrar’s Office, Financial Aid, OneStop/Service Centers, and the Graduate School.
• Recommend improvements to academic policies, processes, and tools that impact the responsibilities of the team.
• Support NCAA compliance requirements related to academic eligibility and advising documentation.
• Participate in university committees and cross-functional workgroups, as assigned.