Coordinator, Student Success Center

About the role

The Student Success Center seeks an innovative, energetic, self‑motivated leader to manage and supervise a large team of working learners (peer coaches), lead center projects, serve as liaison to student retention partners, and work on collaborative projects related to student engagement, retention, and success. The role is based on the Tempe campus with occasional travel to other ASU campuses and includes involvement in the University College Work+ program as a career guide and mentor to student peer success coaches.

Responsibilities

• Student / Working Learners Supervision (75%) – Supervises, leads, trains, coaches, and evaluates the performance of the assigned large student peer coaching workforce, applying work‑integrated learning principles; coordinates delivery of the peer coaching program; conducts monthly 1:1 meetings integrating performance review with career coaching; designs the peer coaching experience as a work‑integrated learning opportunity; monitors work completion and prepares reports; delivers training through meetings, workshops, and seminars.
• Project Planning, Management, and Assistance (10%) – Leads and assists with special projects and strategic planning (jobs‑to‑be‑done approach, digital coaching community, analytics, marketing); assists with orientation and outreach events for new first‑year students in collaboration with other ASU units.
• Flexible Projects and Tasks (15%) – Works independently and collaboratively in a dynamic environment; uses data and reporting tools to research, analyze, and propose student retention process improvements; advocates with department leadership to remove barriers; identifies patterns and strategies for success; maintains partnership links with assigned colleges and other units to support retention goals.

Requirements

Bachelor's degree and five (5) years of experience appropriate to the area of assignment/field; OR, any equivalent combination of experience and/or training from which comparable knowledge, skills and abilities have been achieved.

Qualifications

• Experience in the supervision of the student workforce
• Experience in advising, coaching, or student development within higher education
• Evidence of effective verbal and written communication skills for establishing and maintaining effective working relationships and completing work objectives
• Experience in organizing, coordinating, and prioritizing work and activities for self and others
• Experience thriving and working in a fast‑paced, high‑