Coordinator, Academic Success Center

Description Of Duties

• Oversee Academic Success Center operations, including scheduling workshops, staffing tutors, and allocating resources to ensure effective and efficient academic support.
• Demonstrate a strong commitment to customer service and an inclusive learning environment.
• Develop and implement student success programs and initiatives that enhance academic achievement and retention.
• Collaborate with faculty and academic departments to align tutoring services with Institutional Learning Outcomes and Course Learning Outcomes.
• Teach one section of EDUC 1103 College & Life Strategies each Fall and Spring semester.
• Provide support for concurrent students and promote enrollment conversions to RSC.
• Cook with students and advisors to promote reverse transfer opportunities.
• Utilize CRM to engage in pro-active outreach campaigns to targeted populations.
• Collect, analyze, and report data on Academic Success Center utilization, student success outcomes, and program effectiveness to support continuous improvement, institutional effectiveness, strategic decision-making, and accreditation requirements.
• Maintain compliance with college policies, FERPA regulations, and accessibility standards.
• Promote Services through outreach, marketing, and campus events to increase student engagement.
• Engage in professional development to stay current with best practices in tutoring, student success strategies, and educational technology.
• Prepare and manage the Academic Success Center budget, including purchasing supplies and managing payroll.
• Serve on college committees and participate in initiatives related to student success and academic support.

Minimum Qualifications

• Bachelor's degree in Education, Counseling, Student Services, or a related field.
• Two (2) or more years of experience in academic support services, tutoring, or student success programs.
• Supervisory experience required.
• Strong customer services, leadership, organizational, and communication skills.
• Ability to manage multiple priorities and work collaboratively with faculty, staff, and students.
• Knowledge of tutoring best practices, student success strategies, and academic support models.
• Ability to lead and motivate staff, analyze data for decision-making, and foster an inclusive environment that supports diverse learners.

Desired Qualifications

• Master's degree in Education, Counseling, Higher Education Administration, or a related field.
• Experience in a community college setting.
• Familiarity with learning management systems and educational technology.
• Experience with data analysis and program assessment.