Coordinator, Student Accounts

Union position with a salary grade of SBU-111. Hiring rate is $21.50 per hour, subject to the SBU Collective Bargaining Agreement. Non-exempt (hourly) role.

About the role

Perform advanced office and billing procedures using independent judgment in matters dealing with policies, procedures, federal and state regulations related to student account billing, payment processing, database management, and administrative duties. Provide advice and services to students, parents, university departments, and outside agencies.

Responsibilities

• 50% Disseminate rate and billing information to the public. Review and approve all rate-related documents for accuracy prior to publishing in print or electronic format. Analyze the status of student accounts in accordance with university policies and procedures. Manage conflicts, resolve complaints, recommend solutions, and provide counsel in financial matters. Respond to questions and problems related to invoices, refunds, financial aid, records, and other transactions. Collect third-party authorizations from students and ensure permission is granted for billing. Coordinate third-party refunding processes. Manage third-party scholarships, including setting up accounts, linking students, and balancing non-billed and future-term accounts. Process payment plans and Perkins Loans. Assist with Ohio Attorney General actions and 1098T setup and submission.
• 30% Act as liaison between university departments and outside agencies to coordinate special programs, student registration, remission, or waiver requests. Review, process, and respond to customer inquiries and issues. Run processes and generate reports for daily operations. Evaluate programs and provide input in decision-making.
• 20% Prepare correspondence to follow up on outstanding balances. Audit cash balances as necessary. Interpret policies and procedures. Communicate decisions and directives of administration. Present Bursar’s Office services at orientation sessions.

Requirements

• High school diploma or equivalent (required).
• Minimum of 2 years of experience in finance and accounting (required).
• Skilled in identifying the root cause of complex billing and/or financial aid issues.
• Ability to clearly communicate with all units of the Finance Office and the College community.
• Willingness to listen and turn issues into actionable outcomes.
• Ability to multi-task in a fast-paced, deadline-driven environment.
• Must be flexible, a team player, and demonstrate initiative.
• Ability to maintain confidentiality.

Qualifications

Preferred: Associate’s degree in business or accounting from an accredited college or university, or a combination of education and experience.

Pay

$21.50 per hour.