Coordinator Sr., Subject Area

Full time • $47,500.00 USD Annual

About the role

The Coordinator Senior performs a variety of duties related to the support of the Academic Support Network (ASN) for the Tutoring Centers at the Tempe campus. This position works collaboratively with a cross-campus workgroup and campus-specific team to provide direct supervision to assigned student staff, including hiring, training, and evaluating student staff, and managing schedules. This position will also assist in the delivery of training content for ASN’s student staff, supervise assigned professional and student staff, and work closely with supporting University faculty and staff regarding the Subject Area Tutoring program. Additionally, this role assists in the deployment of ASN’s Online Study Hub (OSH) learning support model and supports student staff involvement in the OSH platform. The position participates in Work+ training for professional staff, mentors ASN’s working learners in Work+, and assists in evaluating ASN’s working learners according to Work+ guidelines. This position reports to the Subject Area Tutoring Center Program Manager.

University College (UC) values the employee experience and engages employees in active collaboration to discuss the design of work, workspaces, and tools to improve the quality of their work environments.

Responsibilities

• Recruit, hire, train, supervise, schedule, and evaluate staff, including student and professional staff.
• Manage the supervision and day-to-day functions of the Tempe Tutoring Centers, including:
  • Training new and current student staff.
  • Creating and managing student staff schedules.
  • Evaluating student staff performance and providing feedback.
  • Resolving issues among student staff and/or users.
  • Assisting with scheduling and presenting student employee training, meetings, and workshops.
• Support University College’s Work+ program by engaging in mentorship, reflective practices, professional development, evaluation of working learners, and use of digital portfolios.
• Monitor and assess staff through one-on-one meetings and provide direction to improve effectiveness.
• Help monitor the University College Design and Learn Commons space.
• Collaborate with Supplemental Instruction and Lead Tutor professional staff to support student needs.
• Participate in designing services to support learners at scale using design thinking, analytics, automation, and intelligent systems.
• Contribute to University College initiatives to improve employee engagement in the design of work, workplace, tools, and processes.
• Ensure the success of ASN’s OSH academic support model by monitoring student staff participation, providing feedback, and marketing resources to the ASU community.
• Assist with coordinating and presenting bi-weekly staff meetings and training workshops.
• Coordinate marketing events to promote services.
• Serve on department committees and represent ASU and ASN at events as needed.
• Respond to student questions and concerns.
• Perform other duties as assigned.

Requirements

• Bachelor's degree and three (3) years of experience appropriate to the area of assignment/field; OR, any equivalent combination of experience and/or training from which comparable knowledge, skills, and abilities have been achieved.

Qualifications

• Evidence of a degree in STEAM or any other degree program relevant to the area of responsibilities.
• Experience collaborating with faculty, staff, and/or community members.
• Demonstrated knowledge of tutoring principles.
• Experience developing and giving presentations.
• Experience creating and delivering training.
• Experience tutoring, teaching, or working in a learning center.
• Experience using technology such as Canvas, Zoom, Slack, TracCloud, Google Suite, Microsoft Office, and/or other web applications.
• Supervisory experience.
• Evidence of effective communication skills.
• Experience working collaboratively on a team.

Working Environment

Activities are performed in an environmentally controlled office setting subject to extended periods of sitting, keyboarding, and manipulating a computer mouse. Required to stand for varying lengths of time and walk moderate distances to perform work. Occasional bending, reaching, lifting, pushing, and pulling up to 25 pounds. Regular activities require the ability to quickly change priorities, which may include resolving conflicts. Ability to clearly communicate verbally, read, write, see, and hear to perform essential functions. Some evenings and occasional weekends may be required based on the needs of the unit.

Department Statement

Academic Support Network (ASN) is one unit with a shared vision distributed across Arizona State University’s (ASU) campuses and online. Using a peer-to-peer academic network, ASN supports undergraduate and graduate students. ASN peer staff collaborates with students to develop shared learning experiences to enhance success. ASN is committed to advancing social justice by creating inclusive spaces for learners, providing ongoing professional development to professional and student staff, and engaging in continual examination of policies and practices. ASU is measured not by whom it excludes but by whom it includes, and ASN is committed to supporting the charter by helping all learners succeed. ASN collaborates with faculty members to develop shared learning experiences to enhance student success.

Driving is not required for this position. Location: Tempe campus.