Coordinator Revenue Site Operations - Medical Group

Employment Type: Full time | Shift: Day Shift

About the role

Provide oversight and support of the workflow and functions in accordance with level of experience, education, and standards. Assumes an expanded role and increased responsibility including delegating to others. Participates in the development of and the process improvement of policies and procedures. Works closely with leadership to maintain efficient and effective operations to ensure quality in daily operations. May partner with leadership with the selection, orientation, and performance feedback of the team. Works cooperatively to ensure that key customer needs are being met and achievement of operational and performance goals.

Responsibilities

• Coordinate operational, technical, and/or clerical support services that enhance or improve coordination, preparation, and flow of the department process and core work.
• Plans and organizes workflows and prioritizes customers’ needs. May lead a small team. Serves as a mentor.
• Creates and maintains procedural standards and records as appropriate for role.
• Develops and maintains educational programs for the team members, including new employee orientation.
• Maintains a working knowledge of applicable federal, state, and local laws/regulations, Trinity Health Integrity and Compliance Program and Code of Conduct, as well as other policies, procedures, and guidelines to ensure adherence in a manner that reflects honest, ethical, and professional behavior and safe work practices.
• Drives performance metrics and develops action plans (e.g., to improve variances), provides consultation, leadership, and direction to enhance front-end workflows and improve revenue performance for Trinity Health Medical Groups.
• Partners with medical group operational leaders to improve revenue cycle performance (e.g., front-end denials, eligibility, registration, and authorizations) by reviewing weekly metrics, assessing root cause analysis, and developing/implementing action plans.
• Leads complex projects for practice/clinic locations with focus on ongoing support and continuous improvement.

Requirements

• Bachelor’s degree from an accredited school in Business Administration, Healthcare Administration, or related field or seven (7) to ten (10) years of progressively responsible professional billing experience or an equivalent combination of education and experience.
• Healthcare Financial Management Association (HFMA), Medical Group Management Association (MGMA), American Academy of Professional Coders (AAPC), or other healthcare certification preferred.
• Six Sigma or Lean certification is a plus.
• Strong knowledge of billing systems, insurance practices, and revenue cycle operations.
• Experience with electronic practice management systems.
• Proven leadership experience and ability to influence across teams.
• Excellent communication, analytical, and relationship-building skills.
• Ability to work independently, prioritize tasks, and drive initiatives forward.

Schedule

Full-Time | Day Shift | 40 Hours/Week

Benefits

• Career Growth: Opportunities for advancement in a mission-driven organization.
• Comprehensive Benefits: Health insurance coverage starts on Day 1.
• Award-Winning Team: Be part of a recognized and respected Patient Access Department.
• Professional Development: Access to training, certifications, and leadership development.
• Meaningful Work: Make a real impact on patient care and operational excellence.

About Us

Trinity Health Of New England Medical Group is a leading network of primary care providers, specialists, and surgeons serving communities across Connecticut and Western Massachusetts. We deliver comprehensive care—from urgent care and imaging to surgery and rehabilitation—serving thousands of patients each year with compassion and excellence.

Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care.